The hotel is meant to be 5* and although the prices reflect that I'd say that nothing else really did. The room was fine if a little small but quiet as we had asked. The TV had hardly any channels. The main problem with the hotel is a general air of shabbyness. I think if I had paid £90 a... more

I was very surprised by the negative remarks posted about this hotel and can only assume that the management has been pro-active in addressing problems that have occurred in the past. My room was just fine with the most comfortable bed I've ever slept in at a hotel and as the room overlooked a pretty courtyard with a fountain (thoughtfully... more

I stayed for 4 nights athe Mencey Having read the reviews I had asked my hosts to change my hotel They could not understand and I did not insist I was expecting a building site In fact it was exactly the opposite the hotel is an old traditional 5* hotel that the local people see as the most prestigius hotel... more

The Hotel has a grande dame air about it as you approach it and the lobby only affirms that. The staff was very friendly and my experience was unlike some of the other reviews posted. The rooms are another story - the TV's power button was missing, the remote did not work, the faucets in the bathtub needed an arm-wrestling... more

This is a unique hotel that probably has not changed since the 1950's. The decor is traditional, reception should probably be listed! I mean this positively The rooms furnished in Spanish style furniture. My room was clean and comfortable (the bathroom and products particularly good). It had a cool balcony overlooking the inner garden. The restaurant however is straight out... more

My second stay at the the Mency in three years, and the standards are even lower than they were three years ago. The room was filthy, the air-conditioning did not work, neither the tv, the bed was the most uncomfortable i've ever slept on and the noise of springs squeaking kept you awake as you tried to get comfortable. Carpets... more

The worst hotel I have stayed at in years, and I travel over 100 nights per. If it listed itself as a 3-star it would still just make it, but to pretend to be a 4-5 star is robbery. The carpets are soiled, the rooms so old the TV controls are still in the wall with push buttons. The air... more

Staff were indifferent to the point of rudeness. When we arrived, the mini-bar had not been restocked. But worse than that was finding 2 drinks that had been half finished by the last occupants - yuk. At breakfast, we were expected to sit at a table that still had crumbs + debris on from the last occupants. For a 4... more

Superb colonial style in a strategically position in Santa Cruz. Elegant old-fashioned and very "spanish" athmosphere, traditional restaurant and terrace with good but not excellent food, bar with live music, nice garden with a large swimming pool and outdoor restaurant for lunch only. The rooms are quite comfortable but have dirty carpets (its true). Service is good but not as... more