Arrived at the location late at night and we were placed in a different apartment from the one booked, with one less bed and only air conditioning in the room.
We declined the apartment and as the office was closed, moved to a hotel. The next day, was given a new apartment and confirmation we'd get the first night reimbursed - that never happened, the management ignored my requests and after weeks of insistence ended up refusing to acknowledge any fault or responsibility and kept all the money.
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