I had read on-line reviews of the Barcelona Best Rooms where people had explained that they had to wait outside for the landlord to arrive, since no one was ever on staff there. I thought that this was due to some miscommunication with the landlord. I had e-mailed him with my arrival time, and he wrote back to confirm that he would be there. I called his cell phone as I was leaving the airport, but got no answer. I kept calling for the half hour drive into the apartment, but I didn't hear from him for an hour after we were scheduled to meet. Before he called me, I thought I was in the wrong place. The way the numbers on the street are strange, and the actual address was a building with boards on the windows. So I thought that I wasn't in the right place. It turned out that he had completely forgot about meeting me and was taking a nap. About a half hour later he showed up at the apartment, after I had waited in the wind.

I submitted a complaint about all this, and... more