This was in a great location, friendly helpful staff, great room with large bathroom, laptop, breakfast was plentiful and waitress in there always helpful and cheery. Only negative thing that happened was two guys who waited until we walked in and then attempted to steal our rucksack (too bad they didn't get it, only had smelly sneakers and raincoats in... more

I just returned from Madrid with my mother, aunt and cousin. We stayed in the Family Room which was great. The bathroom is very spacious and the hotel location was fantastic. We rarely used the metro or tax since everything was in great walking distanace. Highly recommend this hotel. Staff was great too. more

This hotel is not actually in the Plaza Major, but on the street next to the square - 46 Calle Major. However, the room is very quiet. Very central, in walking distance of most Madrid's need-to-sees. Clean and tidy, room compact, but more than adequate for 3 night stay. more

I was amazed to read some negative feedback for this hotel as I was really impressed! I travel all over Europe and stay in a lot of hotels and this one was perfect. Easy to get to on the underground following the instructions the hotel provides (only €2 from the airport!) great location right in the centre of everything and... more

Extremely close to Plaza Mayor, can walk to Palacio Real and Sol, shopping just on the next street over, also close to street with "Casa Lucio" as well as other top notch restaurants. A++ for location. Staff was okay, place was pretty clean, and our family room was high tech and sufficient. Loved that they gave us a laptop and... more

Excellent hotel, excellent location, friendly staff specially front desk, good breakfast, proximity to all major attraction more

We stayed in this hotel with my boyfriend during one weekend - it was excelent! Very bautiful and funcional rooms, all the equipment is really new - we even had a personal laptop in the room! I really enjoyed jacuzzi in the room and the matress on the bed - it helped to relax a lot. The location of the... more

I have just returned from a wonderful trip to beautiful Madrid with my 21 year old daughter and my sister. The hotel is very central and easy walking to all the major attractions (Plaza Mayor, Palace, Prado, Retiro Park etc) and plenty of restaurants and right beside the pedestrianized shopping streets. The hotel is very modern and the room had... more

no working ac no cold water (boiling water in sink, shower and toilet!!) hugley disappointing experience very average breakfast (and DEFINITELY not worth E15!!) Average location - lots of better options within five minutes walking distance in summary,it is in mayor area, but petit palais descriptor very wide of mark - makes me worry about rest of chain..... more