We stayed at the Palace for three nights and were upgraded to a room looking over the wonderful Neptune fountain because they lost our reservation - turned out to be lucky for us as the view is spectacular and I recommend paying for it if you can. The room had the comfort of a classic, solid, slightly dark grand old... More

The MadrId Palace is a great central place to stay. Breakfast served in the beautiful rotunda is great. Rooms are smallish unless you get a junior sites. Facilities are good but ... The rooms are cleaned so that all dirty glasses, used bottles and eaten up complimentary berry plate ( great idea) are not cleared away for days. There are... More

The sightseeing bus is also just round the corner and is brilliant for orientating yourself in a new city. You are also near Plaza Santa Ana and Plaza Mayor- good for people watching and tucking into some tapas, before going down the side streets for better value food and drink More

I've stayed at lots of good hotels and at the Westin Palace previously but this weekend was my best ever hotel stay. We were given an upgrade by the lady receptionist who could not have been more helpful and we spent the first twenty minutes discovering the extra rooms in our suite. Our reception room was like the Oval Office... More

The Westin Palace truly does live up to its name.From start to finish this is one fine hotel.When we drove up our baggage and car were whisked away and we were treated to a wonderful experience in the heart of Madrid.The rooms were superb,well appointed and comfortable.The breakfast buffet was second to none and the lounge super relaxing.The Oriental restaurant... More

I chose this hotel because of its location close to the Prado, Reina Sofia and the Atocha train station. I read most of the TripAdvisor reviews on this property prior to arriving. The manager allowed us to check in early after an overnight flight. Our room was upgraded and was very nice. The "Heavenly Bed" was extremely comfortable. The reception... More

No words to express how this Hotel made my Christmas the Best ever. Just Great. The best Starwood Property I have stayed at. From A to Z this hotel scores 5 stars in all departments. Highly Recommended for Couples !! More

Excellent hotel and excellent location, just in front of “Neptune Fountain” and walking distance from “Cibeles Fountain”, Thyssen Museum, Prado....... The staff were very kind and knowledgeable. But the room.... a little worn, they are asking for a refurbishment, except the beds, the “heavenly beds” were superb. The Bar at the hotel is quite expensive. The first day we ordered... More

You'll definiely look down at other hotels once you've stayed at the Westin Palace Madrid. This is a gorgeous GORGEOUS hotel and the most luxurious hotel I've stayed by far! The staff are really friendly and speak good English. Some don't speak that well but still try their best to give you the best service one could hope for. Concierge... More