We just spent 5 nights at this classic Madrid hotel. Our overnite flight got us there mid morning, and although check-in is officially at 2 PM, Alberto pleasantly arranged for us to get into one of our 2 connecting rooms. There was never any sense that we were in any way an imposition. Our stay was great, with everything working... More

My wife and I stayed here for two nights - I had a congress lecture and then we were free to enjoy this great city. The hotel is beautiful and the room was great. But more than anything, the staff were so professional and yet warm and communicative. We really appreciated a late check-out, very helpful when its 34C outside!... More

Had another very nice stay at the Westin Palace Madrid. The room quality is very high. It has a beautiful bar and the Dome restaurant is quite nice. Great location with nearby tapas bars and close to the Prado. There is scaffolding on one side of the hotel which creates a hectic work zone on the side of the building... More

fantastic entrance sweeping stair case excellent staff very clean everything was just bliss breakfsat amazing such a joy to stay in such a old building felt like a princess will be back here again in the middle of everything gardens opposite were great

First of all, this hotel has a prime location in the Bourbon area of Madrid across the street from the Prado. Everything in the Old Town and Bourbon area is just a short walk away. We only took a cab to the airport while there for 3 days. The rooms are large, clean, and elegant. We are SPG Gold and... More

I wanted to give 4 stars, but these are the reasons that I couldn't: 1. Beds were not heavenly. As a matter of fact, my mattress was squeaky and it kept me awake. I had a twin room and the other mattress was the same way. 2. It's not entirely hotel's fault but my family got stuck in the elevator... More

This was a beautiful hotel in a great location and the staff and service was excellent. The breakfast buffet which came with our tour was excellent and the waiters were terrific. The room was very nice and spacious with very comfortable beds, a lot of closet space and the maid service was great too. The Westin is in a terrific... More

We just left Madrid 2 days ago. I love Starwood Hotels ever since becoming a SPG member. Currently I am a Gold Member and been for 3 years now. Rarely I would have issues with Starwood hotels. I booked 2 rooms with 6,000 points and $110/night. It's a pretty good deal for The Westin. My friends checked in before us... More

Generations of well heeled travelers have stayed at this Grande Dame ever since it was simply called El Palace, without the Westin prefix. For more than 100 years, it has catered to discerning guests looking for an outstanding location to enjoy Madrid and its many attractions. The Prado museum is across the street and others are nearby. Within walking distance... More