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All 453 Madrid hotels

The Westin Palace Madrid

5.0 of 5
Plaza de las Cortes 7, 28014 Madrid, Spain
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The Westin Palace Madrid
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Ranked #7 of 453 hotels in Madrid
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1,608 reviews from our community

Traveller rating
    951
    441
    140
    55
    21
See reviews for
Families
284
 
Couples
630
 
Solo
68
 
Business
239
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, UK
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 19 June 2013 NEW

I stayed in this hotel for a couple of nights and found it "OK" the room was nice and good facilities however I was disappointed with the bathroom as I found a few hairs in the bath ! it is obvious that the cleaner didn't pay much attention to the bath, this is my only complain. this is a 5... More

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Albuquerque, New Mexico
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

We just spent 5 nights at this classic Madrid hotel. Our overnite flight got us there mid morning, and although check-in is officially at 2 PM, Alberto pleasantly arranged for us to get into one of our 2 connecting rooms. There was never any sense that we were in any way an imposition. Our stay was great, with everything working... More

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See 3 more reviews by TGx3 for Madrid
marc l, General Manager at The Westin Palace Madrid, responded to this review
19 June 2013

Dear Tripadvisor Thank you for your review and for qualifying our friendly and helpful staff Best Regards Marc L More

St Albans UK
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

My wife and I stayed here for two nights - I had a congress lecture and then we were free to enjoy this great city. The hotel is beautiful and the room was great. But more than anything, the staff were so professional and yet warm and communicative. We really appreciated a late check-out, very helpful when its 34C outside!... More

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marc l, General Manager at The Westin Palace Madrid, responded to this review
18 June 2013

Dear Tripadvisor Thank your for your nice review We indeed have “Reminiscing Dali” menu that coincides with the great Dali exhition at the Reina Sofia Museum (don´t miss this exhibtion till September 02 2013) Hasta pronto Marc L More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 17 June 2013 NEW

Had another very nice stay at the Westin Palace Madrid. The room quality is very high. It has a beautiful bar and the Dome restaurant is quite nice. Great location with nearby tapas bars and close to the Prado. There is scaffolding on one side of the hotel which creates a hectic work zone on the side of the building... More

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marc l, General Manager at The Westin Palace Madrid, responded to this review
18 June 2013

Dear Tripadvisor Thank you for your review. It´s always nice to read “had another very nice stay” By the end of june we will remove the scaffolding that faces the fountain and early July all the rest. We had to do an urgent roof repair that fortunately is not noisy Best regards Marc L More

New York City, New York
1 review
5 of 5 stars Reviewed 16 June 2013 NEW

fantastic entrance sweeping stair case excellent staff very clean everything was just bliss breakfsat amazing such a joy to stay in such a old building felt like a princess will be back here again in the middle of everything gardens opposite were great

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marc l, General Manager at The Westin Palace Madrid, responded to this review
17 June 2013

Dear Tripadvisor Thank you for your nice review Hasta la próxima Marc L More

San Diego, CA
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

First of all, this hotel has a prime location in the Bourbon area of Madrid across the street from the Prado. Everything in the Old Town and Bourbon area is just a short walk away. We only took a cab to the airport while there for 3 days. The rooms are large, clean, and elegant. We are SPG Gold and... More

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marc l, General Manager at The Westin Palace Madrid, responded to this review
16 June 2013

Dear Tripadvisor Thank you for your extensive review I was pleased to read that you would stay again with us but I aplogize for the issues you describe as we should/could have a avoided and corrected them while you were with us The scaffolfing will be removed soon as we had to do some urgent work on the roof that... More

Savannah, Georgia
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

I wanted to give 4 stars, but these are the reasons that I couldn't: 1. Beds were not heavenly. As a matter of fact, my mattress was squeaky and it kept me awake. I had a twin room and the other mattress was the same way. 2. It's not entirely hotel's fault but my family got stuck in the elevator... More

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marc l, General Manager at The Westin Palace Madrid, responded to this review
16 June 2013

Dear Tripadvisor Thank you for your review. Please accept my apologies for the inconveniences Please contact me at westinpalace.madrid@westin.com so I can check the bed in your room as we guarantee our heavenly beds in all guest rooms. Best regards Marc L More

New York
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

This was a beautiful hotel in a great location and the staff and service was excellent. The breakfast buffet which came with our tour was excellent and the waiters were terrific. The room was very nice and spacious with very comfortable beds, a lot of closet space and the maid service was great too. The Westin is in a terrific... More

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See 7 more reviews by shoelady702 for Madrid
marc l, General Manager at The Westin Palace Madrid, responded to this review
14 June 2013

Dear Tripadvisor Thank you for your recommendation ¡ Hasta la próxima Marc L More

San Francisco, California
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 12 June 2013

We just left Madrid 2 days ago. I love Starwood Hotels ever since becoming a SPG member. Currently I am a Gold Member and been for 3 years now. Rarely I would have issues with Starwood hotels. I booked 2 rooms with 6,000 points and $110/night. It's a pretty good deal for The Westin. My friends checked in before us... More

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marc l, General Manager at The Westin Palace Madrid, responded to this review
12 June 2013

Dear Tripadvisor Thank you for your extensive review and qualifying us a “great hotel” All guests are welcome at the Westin Palace, Madrid and I apologize if some associates gave the wrong impression Indeed Gold and Platinum can select the free internet in the guest rooms as an amenity. For all guests internet (low band) is free in the public... More

Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 11 June 2013

Generations of well heeled travelers have stayed at this Grande Dame ever since it was simply called El Palace, without the Westin prefix. For more than 100 years, it has catered to discerning guests looking for an outstanding location to enjoy Madrid and its many attractions. The Prado museum is across the street and others are nearby. Within walking distance... More

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See 3 more reviews by Mechudo for Madrid
marc l, General Manager at The Westin Palace Madrid, responded to this review
19 June 2013

Dear Tripadvisor Gracias ! What I like most of your review is when you stay “every time we stay here” which means that we are exceeding your expectations. Hasta la próxima Marc More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Prado museum(44)
  • Very good(42)
  • Business center(32)
  • Great location(25)
  • Very nice(18)
  • Free internet(16)
  • Neptune Fountain(14)
  • Breakfast buffet(13)
  • Short walk(11)
  • Star hotel(10)

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotels in Madrid
#5 Romantic Hotels in Madrid
#5 Luxury Hotels in Madrid
#8 Business Hotels in Madrid
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
The Westin Palace Madrid Hotel
Westin Madrid
Madrid Westin
Westin Palace Madrid

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The Westin Palace Madrid
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