After reading many reviews on Trip Advisor I stayed at the Westin Palace with some trepidation., howvever the $90 price using starwood points and cash won out. We stayed here for two nights and honestly don't understand most of the comments posted. The hotel is an upscale Westin in a perfect location for leisure travelers. Those complaing about breakfast/coffee/water prices... more

Nice rooms, good food...if you can get past the staff. I should have known it was going wrong when I got serious hassle for pre payment with the threat my reservations would be declined. The defining feature of the stay was truly appalling service - at any one time, 10 hotel staff evident and no response for assistance or help... more

We loved this hotel! We will definitely stay here again. The staff are all very pleasant and always smiling. Couldn't ask for a better location! The rooms are very clean and the hotel is beautiful! more

Very nice hotel, very good location in front of Museo del Prado am Thyessen. The room is OK, 2 twin beds suitable for 3 persons. more

The executive room was clean and huge by European standards. The closet was huge. The bathroom the shower and bath tub are combined. Our breakfast was included in the rate. Else the breakfast for 22 Euro is not worth it. We also had a free internet included in the rate. There was a bug in the system. The internet had... more

We stayed at the Westin Palace using Starwood Points, so our room was free. Though the hotel is nice, and the service was very good, I would have been very disappointed if we had actually paid the list price for the room. Of course, the location of the hotel is fantastic. However, the room decor was a little tired, and... more

Westin Palace Madrid, is very conveniently located just in front of El Prado and other museus in Madrid, very close to the Parco del buen Retiro, and in walking distance from Plaza del Sol. Rooms and service are just what you could expect from a Westin hotel. But just because of that when you are in the hotel, you just... more

My friend and I had a wondersful 5 night stay at the Palace and all the staff we met were very professional, courteous and helpful. It is in a wonderful location and with the advice of Ricardo the concierge we ate at some very good ( reasonably priced) restaurants and saw a great Flamenco show. We had already booked two... more

From what I read about this hotel, we were very excited to be spending 3 nights there. When we entered the hotel, you could just feel the history. It was a beautiful hotel. The rotunda is amazing. Unfortunately, they turned it into a Westin. A few things bothered me about this hotel... 1. 5 times over the course of 3... more