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Hotel Ritz Madrid by Orient-Express

5.0 of 5
Plaza de la Lealtad 5, 28014 Madrid, Spain
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Hotel Ritz Madrid by Orient-Express
Ranked #16 of 456 hotels in Madrid
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410 reviews from our community

Traveller rating
    250
    93
    37
    16
    14
See reviews for
Families
74
 
Couples
168
 
Solo
25
 
Business
58
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Monte-Carlo, Monaco
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Everythings you CAN expeçt from a réal palace. Service, people, luxe, location, i want to Go back. Thé concierge Is good, thé people of thé réception are very very good, thé people outside Who are in thé entrançe are thé best, and thé service in thé breakfeast room are royal, may be even thé best that i ever receive. Then... More

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London, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 9 May 2013

We stayed here on a romantic break to Madrid last year and this charming, luxury hotel evokes a sense of glamour and old-Hollywood, and it was indeed one of the most renowned hotels in Europe during it's heyday, Grace Kelly even stayed here on her Honeymoon! However, the hotel is a little dated and tarnished these days, yet still comfortable... More

Was this review helpful? Yes 3
Warren, NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 7 May 2013

We stayed at this property based on a recommendation from our travel agent and bot was he right!!! All I have to say is from when we landed our private chauffeur was waiting for us at the airport where he took us directly to the hotel. Our bags were taken care of also. Our room was fit for royalty! Everything... More

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Melrose, Florida
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 May 2013

If you're going to be a five-star player, you gotta act like one, and the Ritz Madrid falls short of that. I have no doubts that this was THE place in Madrid at one time, but that was quite a long time ago. Several major miscues by the concierge staff could have been overlooked (including sending a car to the... More

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Bangkok, Thailand
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 May 2013

The room on 6/F is well decorated with great touches of Spanish elegance. It is indeed very spacious, well-maintained and clean. The breakfast is just more than enough to start a long day. Its surrounding is safe for morning/evening walks.

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UK
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 May 2013

If you are looking for tasteful luxury in a central location close to Prado and other museums then look no further! We had booked through American Express travel and received.a room upgrade. We were on the third floor at the back of the hotel so although no stunning views the room was very quiet and you could easily sleep with... More

Was this review helpful? Yes 1
See 2 more reviews by EASUk for Madrid
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 28 April 2013

Staying at the Ritz hotel on Madrid is a treat indeed. The staff are very welcoming and the are excellent levels of service from all areas of Hotel. Welcoming and friendly staff. The rooms are very well equipped and very traditional in style with lovely marble bathrooms. All public areas are lavish and it is like staying in a palace... More

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 26 April 2013

I stayed for 1 night for business. Elegant looking hotel from the outside and very nice lobby area. Checking in for some reason was slow with a large queue at the time I arrived. The room was OK. A little dated but nicely furnished. There was no separate shower in the bathroom and getting out of the bath was a... More

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Naples, Florida, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 26 April 2013

This is obviously a great hotel. My trip last week was my second to The Ritz Madrid in the last 18 months, and I was eager to return. The room decor was classically elegant, the bathroom was a marble masterpiece, and the outdoor Terrace is one of my favorite places in the world to have an afternoon snack and read... More

Was this review helpful? Yes 1
Munich, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 April 2013

The Ritz is a great hotel in Madrid that lives up to the Ritz standards. The rooms are not very spacious, but they are nicely decorated. The service is really good and the staff is very friendly and always willing to provide you with information about the area and how to go to places in Madrid. Overall it was a... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travellers say

  • Very good(5)
  • Short walk(4)
  • Afternoon tea(3)
  • Buffet breakfast(3)
  • Fresh fruit(3)
  • Great location(3)

Additional Information about Hotel Ritz Madrid by Orient-Express

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Madrid
#6 Romantic Hotels in Madrid
#11 Luxury Hotels in Madrid
#53 Business Hotels in Madrid
Price Range: ££££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Opposite the Prado and the Thyssen Museum, the Hotel Ritz is frequented by the crowned heads of Europe. The standard of its service and unrivaled prestige have earned it a place among the world's ten best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace make The Hotel Ritz the perfect place to stay in Madrid. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Orient Express, LHW, Otel, Tingo and Venere so you can book your Hotel Ritz Madrid by Orient-Express reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Madrid Ritz

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Hotel Ritz Madrid by Orient-Express
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