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NH Collection Madrid Colon

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Traveller (322)
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Panoramas (22)
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About

#60 of 467 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the best of Spain in the heart of its capital at NH Collection Madrid Colón. With a prime location in Madrid's Salamanca District, "The Gold Mile", you will find yourself just minutes from the city's prized shopping, business and cultural areas.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Conference facilities
Banquet room
Meeting rooms
Solarium
Rooftop terrace
Baggage storage
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Soundproof rooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Unlock up to D$150 extra!
1,193Review25Q+A29Room tips

Reviews
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Manuel J wrote a review Feb 2024
4 contributions
I had the unfortunate experience of staying at the NH Collecion Madrid Colon Hotel and it was by far one of the worst hotel experiences I have ever had. From the moment I walked in, I could tell that this hotel was not up to par. The lobby was outdated and musty, giving off a sense of neglect. As I made my way to my room, I noticed that the hallways were dirty and unkempt. It was clear that the hotel staff did not prioritize cleanliness. Upon entering my room, I was greeted with a foul odor that lingered throughout my entire stay. The room itself was outdated and in desperate need of renovation. The furniture was old and worn, the carpet was stained, and the walls had peeling wallpaper. You won't find me there anymore!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do not go there!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 2 weeks ago
Dear Manueljl6983JD, Thank you for taking the time to share your last experience with us. We wish we had all this information during your stay. I am sure that the all team would love to help you to find a room to make you feel at home. That is our goal with each guest! The hotel was fully renovated in 2016 and we try our best to keep updated in our web all the pictures of rooms and common areas in the hotel. We understand the importance of been honest with our guests, so we really apologize if it was not as you expected. Of course, we will take your feedback very seriously and rest assured that we will investigate all the points commented to take the necessary action to ensure our typically high standards are retained. But for this, we will kindly ask you more information about each room you had to do a correctly follow up. We firmly intend to recover your confidence and I am convinced that your next visit will reveal our ability to provide excellent. Our guest relations department is at your entire disposal for anything you may need and for future reservations, please contact us to "gr.nhcollectioncolon@nh-hotels.com" so we can help you and make your experience you are looking for. Thank you again for choosing us to stay whiling your last visit to Madrid. Best regards, Lilian Ferrer Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave wrote a review Jan 2024
10 contributions2 helpful votes
I was in Madrid for 3 nights. It was my first time in Madrid and I booked this hotel because it’s the location, and yes! It is very close to the metro station, and also close to the suburban train stations. Special thanks to Angelica who gave me restaurant recommendations and things to do, and also informed us about the free bus that goes around the city.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 15 Jan 2024
Dear Davisjohn12, Greetings from Madrid! First of all we want to thank you for taking the time to share your experiencie with us during your last stay. We are super happy to know that you enjoyed your time here to the fullest! Thank you for your kind praise of our team members, including Angelica whom you mentioned. I will ensure to share this feedback with her and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. We will be happy to have you here again next time you visit our beautiful city! Best wishes, Cristhian Carballo - Guest Relations & Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Missy wrote a review Oct 2023
9 contributions2 helpful votes
We spent one night as referred by AMA waterway. Once we checked into our room and quickly discovered that they had no air conditioning. We were told that it was Spanish law although we had air conditioning at our previous hotel we spent three nights in. After we used the toilet it was broken. A worker came and did a temporary fix with a screw driver The next morning it was broken again I have stayed at many hotels around the world and when you’re paying $375?a night, things shouldn’t be broken
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 1 Nov 2023
Dear Appystate, Greetings from Madrid. First of all we want to thank you for taking the time to share your experience, it is very valuable to us. I am very sorry for what you have told me, please do not hesitate to contact us during future stays in Madrid at gr.nhcollecioncolon@nh-hotels.com to manage your reservation and ensure that you have an extraordinary stay. We know that not being able to have air conditioning and heating simultaneously can be a bit limited since we must make the change twice a year and, during your recent stay, the air conditioning was not activated, this month the temperatures are low and we must continue heated. I am extremely sorry for the inconvenience caused. Wishing you a happy return home, I greet you carefully, Cristhian Carballo - Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John wrote a review Aug 2023
Essex, United Kingdom27 contributions7 helpful votes
+1
I stayed her for 3 nights when attending a local wedding. The location was key for my visit and hotel was ideal as well. There is a fixed 30 Euro cost of taxi to and from airport, which is refreshing. It was very clean and welcoming, the room was a good size with a well done shower room. Nespresso machine was a nice touch. The breakfast on site was very nice and a great start to each day. There is a good mix of shops and food options locally and I found some good sightseeing within walking distance. In all, I would visit again.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 25 Aug 2023
Dear Chubspark1 Greetings from Madrid! Thank you so much for writing this really nice review! We really appreciate our guests sharing their experiences in our hotel. It is a pleasure to know that you enjoyed your stay with us to the fullest and you liked so many aspects. We will be waiting for you next time you decide to visit our beautiful city! Best wishes, Cristhian Carballo - Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EbruCandan wrote a review Aug 2023
Brussels, Belgium23 contributions18 helpful votes
Second stay this year...and everything is wonderful again ❤️ We really feel the warm welcome of the teams... Starting from direct reservation with the hotel's website, then the personnalized check-in with Cristina, Sergio and David (tall one with glasses)...then Housekeeping team...followed by Cristian, Customer Service,...and also the greetings of the General Manager...🥰 Of course, with Alberto and Viviana at the bar...and Alessandre, lifeguard at the pool 😉 And...the MUST ❤️ is really the breakfast team...with Mayte Alves, Alina Dobre, JuanPablo Acosta and Rubén Vicente. Taking care of us every morning with a big smile...and ready with our preferences for breakfast... "Customer Service & Attitude" minded teams... Great quality of service... Clean hotel... Nice and large rooms... THIS IS OUR HOME IN MADRID. Muchas gracias para todo ❤️🙏🥰❤️
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Make your reservation with the hotel, by phone or via their website 😉
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 22 Aug 2023
Dear Mrs Candan Greetings from Madrid! Thank you so much for taking the time to write this amazing review! It was a pleasure to have you as a guests! We are super happy to know that you enjoyed your stay to the fullest and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. We really hope to see you again in our beautiful city and keep sharing good moments with you! Best wishes, Cristhian Carballo - Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bullstar0001 wrote a review Aug 2023
Marietta, Georgia51 contributions13 helpful votes
Great location and convenient. Parking on site. The personnel very friendly. And hotel very confortable. Hotel is a little dated ( hallways a little dark). But overall very good. Beds very comfortable beds and good aize rooms . I would stay there again
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 18 Aug 2023
Dear Marietta, Greetings from Madrid! Thank you so much for taking the time to write us this nice review. We really appreciate it! It is always good to know that our guests enjoyed their stay with us. We hope to see you again here in our beautiful city! Best wishes and have a good day! Cristhian Carballo - Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hugo-phoebe wrote a review Jul 2023
Columbia, South Carolina74 contributions20 helpful votes
This is the WORST hotel I have ever stayed in! The room they put us in was like a prison cell - VERY SMALL with a small window. Very hard bed. The buffet breakfast was cold and the coffee was bad. The bar was very uncomfortable, but drinks were okay. I'll never stay in this brand again!!!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 31 Jul 2023
Dear Hugo-phoebe, First of all we'd like to thank your time spent sharing your experience at our hotel, it's been a pleasure to welcome you as our guest. At the hotel all the staff works hardly to provide our guests wonderful experiences and we feel disapointed when we don't reach it, please accept our most sincere apologies for any inconveniences we may've caused you. We would be grateful if you could give us more information about your reservation as we couldn't find it. From our Guest Relations department we remain at your entire disposal for further information: gr.nhcollectioncolon@nh-hotels.com, we'd appreciate your feedback as it helps us to improve day by day. Sincerely, Laura Bernet Rodríguez Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gigi X 4 wrote a review Jul 2023
Saint Louis, Missouri121 contributions48 helpful votes
We spent three nights at this hotel about midway through a three week trip to Portugal & Spain. Hotel was very clean. But the room was quite small. The bar area was also very small. Breakfast was average. The location is quite convenient with restaurants within walking distance. The Prado is a long walk but doable. Overall, the hotel is good.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GUEST RELATIONS, Guest Services / Front Office at NH Collection Madrid Colon
Responded 5 Jul 2023
Dear Gailhunyar, First of all we'd like to thank your time spent sharing your experience at our hotel, it's been a pleasure to welcome you as our guests! We're trully happy to know that you've enjoyed your stay with us, don't hesitate to contact us for future stays with us in order to find a room type that fits your needs and preferences to assure you a really great experience. We take the opportunity to send you our warmest regards. Sincerely, Laura Bernet Rodríguez Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill_P34795 wrote a review May 2023
4 contributions
Convenient location to central Madrid. Professional and helpful staff. No on-site restaurant but an excellent breakfast buffet. Rooms are small with limited space to storage luggage (typical of many European hotels)
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Review collected in partnership with NH Hotels
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Department, Guest Services / Front Office at NH Collection Madrid Colon
Responded 24 May 2023
Dear Bill_P34795, We very much appreciate your comments regarding your stay at the NH Collection Colón. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Ferrer Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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brentgptx wrote a review Apr 2023
1 contribution
The staff and services were excellent. However, the room was not -- the bathroom shower leaked, the A/C system only worked for cold air (no heat), the in room coffee machine did not work, TV only had one English-speaking channel. The walls in the room must not have sound-proofing -- we could hear the guy next to our room talking loudly. There are only USB charging ports on one side of the bed.
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Review collected in partnership with NH Hotels
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Department, Atención al cliente/recepción at NH Collection Madrid Colon
Responded 4 May 2023
Dear Brent E, First of all we'd like to thank your precious time spent to share your experience at our hotel, it's been a pleasure to welcome you as our guests. We're glad to know that you enjoyed our services and our staff attentions and we're taking note about your feedback which help us a lot to improve and become better everyday. We hope to welcome you back on the near future and take the opportunity to send you our warmest regards. Sincerely, Laura Bernet Rodríguez Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£165 - £272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh sanvy hotel madrid, nh sanvy madrid, nh hotels madrid
FORMERLY KNOWN AS
NH Sanvy
LOCATION
SpainCommunity of MadridMadridGolden Mile (Milla de Oro) / Salamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
146
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NH COLLECTION MADRID COLON - Updated 2024 Reviews (Spain)

Frequently Asked Questions about NH Collection Madrid Colon
Which popular attractions are close to NH Collection Madrid Colon?
Nearby attractions include National Archaeological Museum (0.2 miles), Fundacion Mapfre - Sala Recoletos (0.3 miles), and Mercado De La Paz (0.2 miles).
What are some of the property amenities at NH Collection Madrid Colon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at NH Collection Madrid Colon?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Madrid Colon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Madrid Colon?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to NH Collection Madrid Colon?
Conveniently located restaurants include WelkhomeClub, Cícero, and Restaurante Étimo by Begoña Fraire.
Are there opportunities to exercise at NH Collection Madrid Colon?
Yes, guests have access to a pool and a fitness centre during their stay.
Is NH Collection Madrid Colon located near the city centre?
Yes, it is 1.0 miles away from the centre of Madrid.
Are any cleaning services offered at NH Collection Madrid Colon?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Madrid Colon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Madrid Colon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.