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Best Western Premier Santo Domingo


Hotel class 4.0 of 5
Plaza De Santo Domingo 13, 28013 Madrid, Spain
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Reviews you can trust

78% Recommend
4.0 of 5 stars 164 reviews
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By trip type
All (164)
[ Date ] [ Rating ]
bad timing
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3 of 5 stars
paros
21 Nov 2009 | Trip type: Family New

We stayed at this hotel for 4 nights. The noise coming from the street in front was extremely loud from 9:30am to 18:00pm!! The receptionist should have warned us about the construction workers in front and we would have chosen a different hotel.At one point, it was so loud we couldn't even talk to each other in the room. The... more

Management response from
Juan Reyna, Dirección Comercial

Thank you for posting your comments. We are really sorry to hear that your stay was disturbed by the construction taking place in the street, where they were changing the sidewalk. I sincerely apologize.

Nice Option
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4 of 5 stars
New Jersey
20 Nov 2009 | Trip type: Business, Solo travel New

Hotel is right across the street from a Metro stop and near a nice area within Madrid for walking around and seeing the sites. My room was very small as are many in Europe. Breakfast was ok. TV channel selection is good, with several English-speaking options. more

Management response from
Juan Reyna, Dirección Comercial

Thank you so much for posting your comments and for recommending the hotel to other travelers.

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5 of 5 stars
11 Nov 2009 | Trip type: Couples

this hotel has an excellent location, walking distance to all the best tourist atractions, The staff was very nice, they help out on making dinner reservations several nights. more

Management response from
Juan Reyna, Dirección Comercial

Thank you so much for your comments. We are really glad the hotel staff and the location of the hotel made your visit to Madrid a memorable one. Thanks again.

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4 of 5 stars
Marietta, GA
6 Nov 2009 | Trip type: Solo travel

I have to say the rooms are about as big as you can get from a 3* hotel anywhere in downtown Madrid. Hotel is very well located close to just about a block from Gran Via and close to Plaza Mayor and Sol. The streets nearby are filled with people and tourists always. Hotel offers free wifi and comfortable beds.... more

Management response from
Juan Reyna, Dirección Comercial

Dear traveller, We are really glad you found the location of the hotel impeccable, it really makes a difference when everything is so close, doesn´t it? Thank you very much for staying with us and for your comments.

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4 of 5 stars
Philadelphia,PA
4 Oct 2009 | Trip type: Family

First I'd like to say, that there is only shuttle service from the hotel to the airport when you leave. Second...upon arrival I was told that Wifi in room isnt free as I was told when I booked with my AAA card...they did the right thing, and without fuss, gave me a password for the time we stayed there. I... more

Management response from
Juan Reyna, Dirección Comercial

Thank you very much for your comments! I am really glad you found the location of the hotel ideal, and I will pass on the compliments to the Front Desk staff. Again, thank you for taking the time.

Great Hotel
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5 of 5 stars
Glos, UK
23 Sep 2009 | Trip type: Family

We stayed at this hotel for 3 nights. The staff were helpful and pleasant. The check in and check out were easy. The hotel is nicely decorated and the rooms were of a good size. The maid service was excellent. The breakfast had a large selection of cold foods including hams, cheeses, rolls, yoghurts, etc. There was also hot food... more

Management response from
Juan Reyna, Dirección Comercial

Dear guest, We are really glad you enjoyed your stay at the Hotel Santo Domingo. We are also happy that everything from the breakfast, to the service, to the location, made your stay in Madrid a great one. I will share this comments with all the members of this great team. Thank you.

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5 of 5 stars
Sevilla
1 Sep 2009 | Trip type: Couples

I highly recommend this nicely decorated hotel if you need very well situated hotels and well connected by subway, road and train!!!. The service personeel speaks well several languages and all of them did their best to do our stay the best they could. Nice rooms along with good views, so very good Quality/Price rates!!!. Looking forward to go again.... more

Management response from
Juan Reyna, Dirección Comercial

We are really glad our team made your stay a memorable one, and we are really happy you think the hotel is charming and very well located. Thank you very much for your comments.

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3 of 5 stars
Istanbul
29 Aug 2009 | Trip type: Friends getaway

First of all, I picked this hotel because of its location and after I stayed I have realized that I made a good decision. The hotel is behind the main Gran Via street which is an important advantage. Personally, I don't like to stay in a hotel which is located just near a very crowded street, full of people and... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you for staying with us. I am glad you found the location convenient during your visit. I am sorry the Internet policy was not clearly explained, and it resulted in a bad experience with this service, that ended up affecting the whole perception of your stay. We will make sure the Internet policy is made clear...

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2 of 5 stars
Carlisle, United Kingdom
14 Jun 2009 | Trip type: Couples
1/1 found this review helpful

This hotel's best and possibly only recommending feature is the fact there is a metro stop right outside the front door. We were given room 224 on the second floor. After unpacking for our short trip we discovered the window was shuttered on the outside so the only view was of a fire escape. We had no idea what the... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you very much for staying with us. We are sorry to hear about the different troubles you had to go through during your stay. We are currently renovating the hotel and we will soon have new rooms and other new features, so this problems can be avoided in the future. Thank you very much again for...

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3 of 5 stars
USA
9 Jun 2009 | Trip type: Family

Your basic hotel. Very nice and very helpful desk staff. They went out of their way to be helpful with advice, phone calls, reservations, etc. Very good location. 5 minute walk to a pickup point for the Madrid tourist bus (which I strongly reccomend). Most of the guests appeard to be American and British tourists with some business folk mixed... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you very much for taking the time to write a comment. We are glad to hear that the staff at the Front Desk were so helpful and efficient. Please visit us again during your next visit to Madrid, we are currently expanding the Hotel, and next year we will have a new swimming pool on the...

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Best Western Premier Santo Domingo Also Known As

  • Best Western Hotel Madrid
  • Best Western Madrid
  • Madrid Best Western
Address: Plaza De Santo Domingo 13, 28013 Madrid, Spain
Madrid hotels Best Western Premier Santo Domingo
4.0/5.0
164