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Best Western Atlantico


Hotel class 4.0 of 5
Gran Via 38, 28013 Madrid, Spain
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Reviews you can trust

94% Recommend
4.5 of 5 stars 795 reviews
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By trip type
All (795)
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4 of 5 stars
Oak Park, California
19 Nov 2009 | Trip type: Couples New

Stayed in the Best western for five nights and had a wonderful time. Could not ask for a better location from all the action of the city center and a walking distance to most of the major attractions. Good breakfast for a fantastic price that you can’t get anywhere else! This is the place to stay with friendly staff that... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. The Best Western Atlántico values your...

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5 of 5 stars
NJ
18 Nov 2009 | Trip type: Couples New

I have to admit...I was alittle nervous about booking a Best Western Hotel in Madrid!...Once we arrived at the BW Atlantico my fears were turned into joy! This hotel was beyond what I could ever have expected! The rooms were small, but very comfortable. The bathroom was a nice size and had every amenity you can image! They also gave... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your kind words and consideration. Thank you for this wonderful review. It is our pleasure to have served you! We look forward to your next visit. We are very happy that you enjoyed your time here!! We strive to provide lasting and positive experiences. Just a comment regarding a mistake about your photo number...

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4 of 5 stars
Montevideo
14 Nov 2009 | Trip type: Friends getaway

This hotel I can recomend. Is very good located, with walking distance to the best places in madrid. Very nice peolpe in front desk. Free internet service. more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. It is glad to hear that you think we have an excellent location. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an...

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5 of 5 stars
amsterdam
14 Nov 2009 | Trip type: Friends getaway

This hotel in the middle of Madrid (Gran Via) is een excellent 4 star hotel. Staff is very kind and helpfull. Room are small but very clean and lovely decorated. De hotel bar on the roof is an excellent place to relax with a beer after a day of shopping. Because we missed our shuttle bus to the airport (due... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. I am really happy you think the hotel is clean and we have a lovely decoration and an excellent service. Your referrals are very important to us to encourage our...

Great hotel!
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4 of 5 stars
England
11 Nov 2009 | Trip type: Friends getaway
1/1 found this review helpful

Location of hotel is excellent - city centre. There are plenty of restaurants and shops as you walk out of the hotel. It's very close to the metro station. The hotel actually provides shuttle service free from the airport to the hotel, but we didn't realise until we got there. Travelling by metro will require 2 changes. I would not... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. On the other hand I am very surprised because the problems encountered in our hotel to comunicate our staff what you want because most of our Front Desk Staff are bilingual (English/Spanish) and they also have an extra language as Portuguese...

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5 of 5 stars
Palm Springs
11 Nov 2009 | Trip type: Couples

Great hotel with great service. The front desk staff were friendly and spoke excellent English. The hotel is located smack dab in the middle of the Gran Via and just steps to the nearest tour bus stop. The rooms were immaculate and the decor throughout the hotel was tasteful and cheery. Free wi-fi internet, and great breakfast. They operate a... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: First of all thanks for your comments about your stay in our hotel. We are really happy you think our Front Desk staff speak an excelent English, the hotel is charming and very well located. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything...

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4 of 5 stars
Scotland
9 Nov 2009 | Trip type: Couples

Excellent Service, Very Clean & Tidy Hotel . The Atlantico hotel is very good for a short break in Madrid . Ideally located in the middle of the gran via which allowed us to walk easily to the Royal Palace , Plaza Mayor and also the Prado Musuem. Only points that were slightly disapointing were the room we had was... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing the Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations regarding the size of your room. We have many different types of rooms and size depends of the room booked in your reservation. Anyway the sizes of all our rooms comply with...

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5 of 5 stars
LONDON
8 Nov 2009 | Trip type: Couples

We booked this hotel as a special treat for our 10th wedding anniversary through trip advisor reviews and we were not dissappointed - infact staying at this hotel was one of the best decisions we made. After having booked really cheap flights to Madrid....we wanted a hotel that was in the middle of the hustle and bustle the city had... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. We are really glad our team made your stay a memorable one, and we are really happy you think the hotel is fantastic, the service is superb and we have a friendly and helpful staff. Thank you very much for your...

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5 of 5 stars
Dublin
4 Nov 2009 | Trip type: Couples

I stayed here for four nights at the end of August and all I can say is I wish it could have been longer! This is most definitely the place to stay in Madrid. We had a double room on the fifth floor. The rooms were a nice size with a comfortable bed. The air conditioning was brilliant, as one... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words and your nice photos with reference your stay at our hotel Best Western Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. The Best...

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5 of 5 stars
Sarasota, Florida
4 Nov 2009 | Trip type: Couples

Thanks to Trip Advisor members for another great recommendation. We spent a wonderful week here in October. Our room was a "superior room" on the 8th floor overlooking Gran Via. We loved it. The staff, including Bernardo, Ruth, Javier, and Rey were very, very helpful and pleasant. The rooftop terrace was a very pleasant place to have a glass of... more

Management response from
madridhola, Assistant Director

Dear Guest. Thank you for your kind words and consideration. I will share your comments with the entire staff. They take great pride in their service effort, as do I. It makes our day to hear reviews like yours!! Thank you also for your comments regarding the well insulated for sound in your room. We look forward to seeing you...

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Best Western Atlantico Also Known As

  • Best Western Hotel Atlantico
  • Best Western Madrid
  • Madrid Best Western
Address: Gran Via 38, 28013 Madrid, Spain