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All 454 Madrid hotels »

Hotel Atlantico

4.0 of 5
Gran Via 38, 28013 Madrid, Spain
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Ranked #2 of 454 hotels in Madrid
4.5 of 5 stars 1989 Reviews
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1,989 reviews from our community

What travellers say about this hotel
  • Gran Via(96)
  • Very good(37)
  • Top floor(28)
  • Metro station(27)
  • Del Sol(22)
  • Front desk staff(22)
  • Friendly and helpful(21)
  • Plaza mayor(20)
  • Great location(18)
  • Rooftop terrace(13)
Traveller rating
    1,262
    574
    94
    41
    18
Only show reviews for Family (158) | Couples (600) | Business (74)
Date Rating
leisureseekers42
Wetherby
Senior Reviewer
8 reviews
7 helpful votes
5 of 5 stars Reviewed 16 February 2012 NEW

We had a fabulous 6 night break in Madrid at the Hotel Atlantico back in October 2011. We chose the hotel after reading other trip advisor reviews and were certainly not disappointed. We felt it was one of the best city breaks we have ever had. We thought Madrid a beautiful city and just loved walking around the streets and... More

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ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
189 reviews
34 helpful votes
3 of 5 stars Reviewed 15 February 2012 NEW

+ The staff and condition of the hotel. Location was great too. + Right in the downtown area on Gran Via. Awesome location. Walk to everything including the subway. - The rooms are small and a bit warm More

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Alittlebitofinfo
Southampton, United Kingdom
2 reviews
1 helpful vote
4 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

We had a wonderful 4 night stay at the Hotel Atlantico in Feb 2012. The hotel is very centrally located and easy to walk to all the major sites. It is also on the tourist bus routes. The breakfast is absolutely superb, with an enormous selection from cereals to cakes to hot food to cold meats and lots of different... More

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mmsq
Gdansk, Poland
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

We spent three nights in Hotel Atlantico. The lobby is not very impressive, but room was very nice and clean. It was not very large, but it had everything we needed. And the bathroom was very big. Breakfast buffet is definitely worth the price. And we spent some time in the bar on the roof terrace, pity they close it... More

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mixip
London
Senior Contributor
36 reviews
31 helpful votes
4 of 5 stars Reviewed 11 February 2012 NEW

I've reviewed the hotel before and have really enjoyed my stays there but I've been fortunate I now see to have always have stayed in rooms in the inner courtyard of the hotel; this time I had a corner room facing out onto the street on the 6th floor which was so noisy I had to check several times that... More

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Brown_locks
Montreal, Quebec
Senior Reviewer
8 reviews
7 helpful votes
1 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Let me start by mentioning that I haven’t stayed at this hotel but I e-mailed them with a few inquiries, as I’ve done with several other hotels in Spain and Portugal these past couple of months, and am disappointed with Hotel Atlantico’s lack of customer care and professionalism towards a potential guest. All of the hotels answered in less than... More

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Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012

Dear Ms Guest. Following your opinion you have included in TripAdvisor, please note we are really disappointed and very sad with your comments since we answered your e-mail received in time, less than 2 hours after the reception (28th January-7.47 pm. I have already sent the copy of this e-mail directly to your e-mail address and to Tripadvisor (Asistencia TripAdvisor).... More

LondonPilot
London
Senior Contributor
27 reviews
13 helpful votes
3 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

I only stayed the one night in this hotel which was just as well because I checked into a room that stunk of smoke! I travelled on business and did not have the time to organise a change which was a pity. The hotel is generally well appointed although not in a great location. The staff were friendly and helpful. More

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Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012

Dear Guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with reference to our location and the odors in your room. Just for your information, please note that actually we are using ozone in all rooms trying to... More

Cwtch
Carmarthen, United Kingdom
Contributor
20 reviews
6 helpful votes
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

Central, double v quiet room for one. Excellent free wifi. Good breakfast reasonably priced. Nice top floor bar / lounge. Staff very helpful. More

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Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012

Dear Guest. Thank you for your patronage and recognition of our value. Thank you also for the nice photo of the building included. I and my staff appreciate your kind words and recommendation. We endeavour to offer a positive experience for all of our guests. I hope we get to see you again in the near future. Thank you again.... More

teacher006
Chester, United Kingdom
2 reviews
3 helpful votes
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

The hotel is right in the centre of Madrid, with lots of shops, restaurants and coffee shops, with metro station and buses just a few metres away. We stayed there for four nights and thoroughly enjoyed it. The room was spotlessly clean, well appointed and really quite - facing away from busy road, with very quite and efficient a/c with... More

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Eva García, Assistant Director at Hotel Atlantico, responded to this review
2 February 2012

Dear Sirs, Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation. We are very glad to hear such a nice words about locations, room, bathroom, a/c temperature, cleaning and amenities. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva... More

chriskre
Miami, FL
Senior Contributor
22 reviews
17 helpful votes
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Great hotel with great staff in the heart of the city on the Gran Via. Couldn't ask for a better place to stay when staying in Madrid. I'll be back for sure if I'm ever in Madrid again. The hotel is an older property but that has been lovingly restored and upgraded to a higher standard than the typical affordable... More

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Eva García, Assistant Director at Hotel Atlantico, responded to this review
1 February 2012

Dear Mr/Ms Guest. First of all thank you for this wonderful abd detailed review about room, services, TV, lounge, amenities, etc. Thank you for your kind words and consideration. It is our pleasure to have served you. We look forward to your next visit. We are very happy that you enjoyed your time here!! I will share your comments with... More

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Hotel Atlantico Also Known As

  • Best Western Hotel Atlantico
  • Best Western Madrid
  • Best Western Atlantico
  • Madrid Best Western
Address: Gran Via 38, 28013 Madrid, Spain

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