Did not stay at hotel but got lost on my way from Metro station going to my hotel around midnight. Had two small children and went into hotel to ask front desk to call cab. Front desk person said cab was called but cab never showed up. Front desk was not sympathetic at all and I personally don’t think they... more

We got to airport at 11pm, and I called the hotel for a shuttle at 11:20. The shuttle did not show up until 12:30am. The hotel did not answer my calls, so I couldn't figure out why it took the shuttle 1 and 1/2 hours to get there when they claimed the hotel is less than 10 minutes away. When... more

Stayed in hotel for two nights in March before coming back to US. We had rented a car and found the hotel extremely difficult to find. Called the hotel several times and stopped to ask on the way another several times. We are pretty good at following directions but it was quite difficult just getting back to the hotel on... more

Made last minute reservation and cost only $64/night through online hotel booking service. Hotel staff was efficient, room clean and great value. If I had to stay in a hotel like this for the rest of my travels at this price I would do it. Downside is EXPENSIVE internet and did not use. Also, directions from Metro stop very poor.... more

On the early evening of my arrival, I asked to hotel desk whether they had a place to store luggage after checking out the next morning, they told me no. So, I paid for another day's stay at the hotel just to have my luggage stay in the room while I was out touring Madrid (my flight wasn't until 11:30... more

Tryp Diana is perfect for an early morning flight from Madrid. Less than 5 minute walk from last stop on the #5 metro, plus free, 5 minute shuttle to the airport. Hotel is in quiet neighborhood. Large rooms, comfortable bed, clean bathroom. Typical hotel food at acceptable prices. Service was friendly and English was well understood. Last minute pricing through... more

This was very convienent for us with only 8 hours between flights. This hotel is situated very close to the Madrid Airport and has free transfers which are easy to arrange. The hotel itself was very outdated with thread bare carpets and motheaten curtains. If we had not checked in I would have assumed it was closed down years before.For... more

Booked three rooms here on business trip. Not fancy, but clean. Staff helpful. Shuttle service fine but only runs on half hour, and you'll need the phone number to call for shuttle upon arrival. On second stay booked a room that included a frig and hair dryer, which appears to be a step up from their normal room. Only about... more

After a 24 hr delay at Madrid airport in January 2009, Iberia airlines put us in this hotel, and at least I am grateful we didn't have to pay for it. Tryp is usually a very nice hotel chain but I got the feeling they had recently bought this particular hotel and hadn't had time to fix it yet. When... more