This is not a 4 star establishment. It's not even a hotel. Osuna is a MOTEL and all local people can and will confirm that. - polite but unfriendly staff - old and dirty looking buildings - stained carpets, curtains and walls - damaged furniture - the dropped ceiling was hanging way too low and pipes and cables were visible... More

Rooms are tidy. Beds are a bit hard. Rooms contain locker, minibar. Be aware that not all rooms are non-smoking. More

It looks Like a Very old stile hotel, to get to tour room you need to walk outside (better of it dosn't rain, as at the reception they do not grave umbrellas). Room is a tuo stars hotel room. Bed is also Very old and extremely noisy. Restaurant and breakfast as also no more than 3 stars category. If you... More

Shuttle took along time , called the hotel twice to send it. unfriendly staff, slow checkin. Nice room, quite neighborhood. quite a walk to subway, front dest directions were awful. price was good, would stay here again. More

One must call hotel from airport to arrange pick up. Van arrived at T4 in about 25 minutes and then 20 minutes to the hotel which is located in a residential area. The hotel has seen better days and has an unique layout : two story town home like buildings which face a patio/pool area. Located by outside walkway via... More

Horrible. Do NOT stay here. It is not a 4 star hotel. Its is not even a one star hotel. Our room was horrendous. The wallpaper was peeling, the ceiling plaster was peeling off, the room was dirty and the sheets were stained. I carefully wrapped up our clothes as I was concerned with bed bugs. The staff were rude... More

We stayed at the Hotel Osuna twice on one trip -- for two nights upon arriving in Madrid, then for the last two nights of our trip prior to flying out of Madrid. Upon arrival at the airport, we were unable to figure out how to call the hotel shuttle to come pick us up - so we ended up... More

We stayed in this hotel to end our trip to Spain. Unfortunately we did not read the reviews. The staff was unhelpful and blatantly ignored us even when we were standing there asking a question at the desk, alone. The wifi was expensive and advertised free. We waited 45 minutes for the shuttle to arrive. And the next day I... More

This hotel did not get it's 4 star rating based on customer service. From the front end reception to the room cleaning & maintenance, right through to the shuttle driver loudly playing his personal CD's, this hotel's management is in need of attention to guest service skills. Unfortunately, the quality of our hotel room was even worse than the guest... More