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Holiday Inn Madrid-Piramides Hotel Reviews

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Holiday Inn Madrid-Piramides

3.0 of 5
Paseo de las Acacias 40, 28005 Madrid, Spain
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Holiday Inn Madrid-Piramides
60 traveller photos
Ranked #179 of 456 hotels in Madrid
4.0 of 5 stars 159 Reviews
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159 reviews from our community

    Trip type
Traveller rating
    37
    80
    30
    9
    3
Date Rating
italy
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
“Fantastic hotel in a nice area”
5 of 5 stars Reviewed 16 May 2013

This hotel is delightful!! The staff were always friendly and helpful and they so kindly upgraded us to a 2 bedroom suite. Fantastic view. We are a family of 4 (2 adults and 2 children). The hotel was very clean and our room had ALL of the comforts!! We booked the breakfast in advance, there were lots of fresh fruit... More

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
21 May 2013

Dear guest: Thank you for sharing your experiences online. We are really happy to learn that we exceeded your expectations and provided you with attentive service. Thank you for review and recommendation. We really hope to serve you again in Holiday Inn Madrid Piramides. Thanks. Javier Grao Guest Relations More

Somerset
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Practical for a night stop in Madrid”
3 of 5 stars Reviewed 6 May 2013

We needed a practical hotel near Atocha (to travel to Toledo) with a good link to the airport for a good price and this hotel ticked the right boxes. I agree with other reivews that the room was slightly dated and on the small side but the bed was very comfortable and bathroom large with a good shower. I also... More

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Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
10 May 2013

Dear guest: Thank you for choosing to stay at the Holiday Inn Madrid Piramides and leave your valuable feedback online. We are happy to know you liked our convenient location and the hotel services. Next time you need some confirmation before arrival you can contact the hotel directly to get faster results. Best regards. Javier Grao Guest Relations Holiday Inn... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Perfect Location by Train from Airport and to other places in Madrid”
4 of 5 stars Reviewed 3 May 2013

Upon arrival in Madrid from Rome, we took the train from the airport (about 40min ride) and exited the Piramides station. As soon as you go up the steps of the station -- there it is literally on the right as soon as you go up! Very convenient as we did not have to walk far with our suitcases coming... More

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Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
6 May 2013

Dear guest: Thank you for staying with us and providing us with your valuable feedback. We are pleased our convenient location suited you well, as well as the hotel services and staff services. We have taken note or your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We hope... More

London, United Kingdom
1 review
“What an asset!”
5 of 5 stars Reviewed 2 April 2013

This hotel was picked for it's value and location. We found it quite easily as it was right next to the Metro station. We were going to travel on the Renfe, but we couldn't find the right entrance at the airport and no staff about to help. We were a party of four, (2 couples), and had a twin and... More

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Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
3 April 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. Usually in Spain in winter the a/c is set on heat mode due to the low temperatures outside. Please accept my apology on this issue. Your patronage and support to... More

Houston
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great price, a bit far from all the attractions, needs renovations”
3 of 5 stars Reviewed 31 March 2013

We stayed here only for price which was around €50 per night. A steal in Madrid! Hotel is old and small, decor looks like it has not been changed since 1973. Rooms are small, and you can hear neighbors through the walls. The bar did not serve coffee in the morning, so we were expected to pay for buffet breakfast(I... More

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See 7 more reviews by Bruce4fun for Madrid
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
3 April 2013

Dear guest: Thank you for taking the time to write your review. It is wonderful to know you liked the convenient location of the hotel and the daily room rate. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We look forward to welcoming... More

Godalming, United Kingdom
2 reviews
“Boiling hot!”
2 of 5 stars Reviewed 15 March 2013

Great location for taking the Renfe from the airport and easy to walk into the city centre but wow, was it hot! The air conditioner does not run in the winter/spring apparently, and the fan did nothing. We were there for a short break to celebrate my 50th, and I would have to say it was one of the worst... More

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Javier G, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
19 March 2013

Dear guest: Thank you for taking the time to leave us your feedback in Tripadvisor. We want our guests to have a relaxing, carefree stay and to enjoy our accommodations amenities. We are disappointed to learn that this is not what you experienced due to the temperature in your room. In Spain in winter is usually to have the Aircon... More

Pinel Hauterive
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Holiday Inn Madrid-Piramides”
3 of 5 stars Reviewed 28 February 2013

Picked the Hotel for its price and location. I booked two twin rooms as a party of four men visiting Madrid for a Champions league football match. Although two of us were Platinum members no room upgrade was given. We did however receive a bottle of water each and free wifi. The rooms were very clean and tidy but a... More

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Javier G, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
6 March 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. It is nice to know you liked the location of our hotel and our breakfast. We deeply apologize for the inconvenience your room accomodations and the bar timetable has caused you. We appreciate your feedback as this is our best resource for improving guest services. We... More

Edinburgh, United Kingdom
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
“Great location - decent area”
4 of 5 stars Reviewed 25 February 2013 via mobile

Stayed for 4 nights in February. As a Platinum club member we were upgraded to a very nice executive suite. Clean and spacious. Rooms could be hot and air con not useable in winter. Great location by metro and RENFE for airport. Staff very helpful - watch if taking the 34 bus to Prado. I was told outside hotel.and as... More

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See 3 more reviews by Viewlander for Madrid
Javier G, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
6 March 2013

Dear guest: Thank you for your time to share your perspective in Tripadvisor. Thank you for staying with us. It is very nice to read that you liked our convenient location and the hotel services. We apologize for the shortfalls during your stay with us regarding breakfast promotion and free wifi service. The aircon usually in Spain do not work... More

London, United Kingdom
1 review
“Good hotel, shame about the walls...”
2 of 5 stars Reviewed 13 February 2013

If you're expecting a good night's sleep in this hotel, you have to chance it, as it's not guaranteed. I've stayed here twice now due to the location. It has very easy access to the city, be it by metro (station right at the base of the hotel), or walking (30 mins walk and you are in the main touristy... More

Was this review helpful? Yes
Javier G, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
19 February 2013

Dear guest: Thank you for choosing to stay again at the Holiday Inn Madrid Piramides. It is wonderful to learn that you liked our convenient location. We are very sorry to hear that you did not have a pleasant stay due to noises produced by others guests. We recommend you if this matter happens again that you can contact with... More

dallas
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Very comfortable and value for money”
4 of 5 stars Reviewed 28 January 2013

The restraurant is very good and reasonalble , the staff is very helpful . Free internet is code works for one hr , you will have to get a new one after each hr. Nacho who was at the front desk was very helpful and patient . Breakfast buffet is aweson for the price . This hotel is right outside... More

Was this review helpful? Yes 2
Javiergrao, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
7 February 2013

Dear guest Thank you for taking the time to write your review. We are pleased you liked the location of our hotel as well as the good quality of our services and attentive service provided by our staff. It is our commitment to meet our guest expectations and we appreciate very much your comments and recommendation. We hope to welcome... More

 
 
Holiday Inn Madrid-Piramides
Holiday Inn Madrid-Piramides
4.0 of 5 stars 159 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Holiday Inn Madrid-Piramides

Also Known As:
Holiday Inn Madrid-Piramides Hotel Madrid
Holiday Inn Madrid-Piramides Hotel
Rafaelhoteles Piramides Madrid
Rafaelhoteles Piramides Hotel Madrid
Address: Paseo de las Acacias 40, 28005 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#87 Family Hotels in Madrid
Price Range: £
Hotel Class:3 star (3*)
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Holiday Inn Madrid-Piramides
Paseo de las Acacias 40
28005 Madrid
Spain
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