Meh. That sums up our hotel experience. We were at Hotel Ingles at a low time of year and were given a room away from the street. The street is quite popular, but we had no problem with noise. We went as a couple, but were given a room with 3 single beds. Spacious enough, but not exactly the sleeping... More

didn't even get to the hotel at the time of writing this, made a booking 2 weeks ago, due to arrive tomorrow and i receive an email to say my booking didn't go ahead, literally less than 24 hours before i get there. terrible communication by this hotel and its too late to sort somewhere else. definitely avoid if at... More

The hotel was conveniently located close to Puerta Del Sol, which gives you walking access to all of Madrid's famous shops, bars, and attractions. The staff is a bit rude and not helpful, but that is an attitude all around the city.

Stayed in Hotel Ingles in March 2011, it was overall good, the room was very spacious, it had plasma TV and basic amenities. It was a little updated because it is an old hotel, but it seemed cleaned and bed was comfortable. The only thing I did not like was the costumer service from receptionist (he had none) very rude,... More

The Ingles has a great location on a quiet street a few minutes' walk from the Puerta del Sol. The staff are courteous and efficient and will point you towards an internet cafe a few doors away in case you need to check in for a flight. In the rooms and public areas the decor is well-kept and appropriate for... More

The best thing about this hotel is its location in the center, just steps from the Puerta del Sol and the Paseo El Prado. In the area there are many bars and restaurants. Because of the location, the rooms look down on the road are a bit noisy. The hotel is outdated. We stayed 4 nights in December and in... More

We picked Hotel Ingles after reading other trip advisor reviews, to stay a couple nights before spending a week on the Costa del Sol. We wanted a Hotel with a bathroom in the room, and some assurance of relatively sturdy walls (mostly in consideration of the neighbors; I am a world class snorer), without paying the same rate as for... More

Location was great, right in the centre, but very noisey at night, dispite the 2 x double glazlng. A bit shabby and could do with a make over but was clean and safe. Breakfast was very basic but all in all we were happy and got value for our 64 euros per night for a double room with breakfast.

The Hotel Ingles has a distinguished pedigree and a super location, but its current incarnation is a nightmare. Absolutely hostile staff. The mystery persons who write the hotel's emails never communicate with the front desk. The bathrooms in particular are coated with mold and have crumbling ceilings full of water damage. The showers spray horizontally out of the tub and... More