We stayed at the Rafaelhoteles Ventas for 3 nights to celebrate my wife's 30th. Never know what to expect, even with the assistance of Tripadvisor, but I was delighted with this place, particularly as I really wanted Lisa to have a nice relaxing break. The rooms are clean and are a good size, as are the bathrooms. Beds and pillows... more

... because the AC is set to heat only and if it's warm outside (10C+/50F+) the rooms get warm and the only way to cool them down is to open the window. Now if you're unlucky to be put in a room facing the main street, you can't do that because of the noise... more

We spent 4 nights here at New Year. It is easy to get to the hotel from the airport by Metro as the trains are every 5 minutes. It takes about 45 minutes to an hour with two changes but it is all well signposted and easy to find your way around. Then the bonus is it only costs €1.70... more

We stayed one night at this hotel in September 2008. The rooms are comfortable and exceptionally clean, if a bit on the small side. Breakfast was also way beyond what we experienced at other hotels, as there was a large hot buffet offering eggs, pancakes, and the like. The hotel is located in Ventas, which is quite far from the... more

Friendly and helpful staff at the Reception desk and the room was spacious and clean. The hotel is close to El Carmen Metro station, line 5, and handy for Gran Via. On the minus side I could hear the neighbours, smoking was allowed in the bar and restaurant - not good while I was eating and internet access was pricey... more

It’s pretty standard. The food was great and the staff were friendly and had great English. My air conditioning was broken which made for a noisy night but I just left it off for the rest of my trip. Generally I liked the place. While I was there I was involved in an accident and the staff directed us to... more

Fairly standard hotel. Sizeable room (318) , no view to speak of, quiet, reasonable mini bar, bath/shower..etc .. TV was small CRT. Bed rock hard, and air-com worked fine. Booked queen room for ONE person, and they tried to put me in a single..they backed down when I showed them my on-line booking slip. There is a small "business centre",... more

Our plane was delayed so we didn't get to the hotel until about 1.30am. Our taxi fare was 28 euro (20 mins) wich is pretty good given the time of morning. We took the metro back to the airport on the way home for 2.90 euro - the trip took about 40mins and was easy. The rooms were very nice... more

Me and my boyfriend stayed in this hotel for four days,and we loved it! The hotel was very clean,room was nice and spacious. Breakfast was a plentiful buffet selection, with good variety of food available. Metro station is just near the hotel so you can go to the city center very fast. The only thing we didn't like was the... more