Please take care in this hotel: we found a cockroach in our room!!! Unfortunately we found it the morning after and we have been sleeping in the same room the whole night. In addition we had to face plenty of technical problems (water coming out the air conditioning as a water fall, etc...) with no people attending the reception phone... More

I landed here for a week's stay with a package purchased thru American Airlines and have a mostly positive outlook. The great: Location on Gran Via near 2 subway stops is unparalleled. Housekeeping staff are gracious, efficient and responsive I was anticipating one of the "hard" european beds ... and instead mine was very comfortable ... a foam pad over... More

Lacation is good but we got small room but overall is ok More

I had the pleasure of staying 5 nights during the first week in dec. in this hotel. One of the main strengths is the location right in the middle of Gran Via which is one of the main arteries in the city centre. The staff was friendly especially Merit, a young intern who in spite of her young age managed... More

As always, I will stay at the hotel, where is located in the city centre. This is the one. You just walk for 5 minutes then you will reach to shopping malls, restaurants, and walking street. There are both brand name shops andd local brand shops. Hotel reception who checked me in (afternoon shift) is very nice, good service and... More

We stayed here as a couple over a weekend in October 2011. Obviously, the location is stellar. Getting here from the airport requires changing trains twice. As such, in terms of interior, the hotel has everything you would expect (with free internet access in the lobby and wifi throughout). And yet, three points we encountered are of a nature not... More

Ideally located on the Gran Via - close to the metro (only €2.50 to get from the airport to the hotel) and in walking distance of all the great sites! Staff were very friendly and helpful. Room was clean, comfortable with modern decor. Lots of choice for breakfast. More

We were lucky enough to stay for 2 nights in September at this hotel. The front of the hotel was shrouded in shade cloth and scaffolding when we arrived so we were concerned that any renovation work would make it a noisy hotel, but no such thing. Inside the hotel was lovely and peaceful and the staff could not be... More

Very well located property,however the service was not up to par and the rooms are not good value and tiny. Thre was a construction project there which did not enhance the stay. NH on the Plaza del Sol would have been a better choice. The electronic key lock kept changing which required us to return to the lobby for a... More