I stayed in the Gran Melia Fenix for work in Feb 2012. The hotel is situated at Plaza de Colon in the heart of Madrid. The staff were extremely polite and I was upgraded to a room overlooking the avenue of Castellana. The room was huge with large double bed and separate hall leading to bathroom. Breakfast was excellent. I... More

A beautiful hotel. The room was very comfortable and quiet with the extra touches you would expect from such a quality hotel. Staff were friendly and professional, especially the breakfast room staff. The location is great, a very short walk to the subway station that brings you to anywhere in the city or to the airport quickly and reasonably. More

Stayed here as a present for a "big" birthday weekend at the beginning of December, first time in Madrid...and we couldn't have chosen better for location, service and style. The lady on reception was wonderful (wish I could remember her name!) She recommended some local restaurants for us and I have to say they were fabulous, within walking distance and... More

From the moment we arrived all the staff were very friendly, helpful and courteous throughout our stay.The service improves which is a lot to say. We paid extra for breakfast but it was worth it. Everything about this hotel is first class. I would recommend this hotel to anyone who wants to be treated wonderfully and in great surroundings in... More

Thyere was a fairly long delay when we arrived to checked in at reception (due to other guests mislaying their passports) but there were apologies from the staff and we were soon taken up to the red level floor and into our superb room. It had the wow factor and a great view of the city. The breakfast every morning... More

We stayed in a room with out side jaccozi, it was luxury and the balcony was bigger than the room and it was fun staying there. We had lounge access it included a busniss centre and free of charge snakes and drinks . More

A great hotel in the perfect spot of Madrid with an excellent staff willing to help and direct tourists all day long. The red carpet service located on the 6th and 7th floor is the best choice. Here are located the best rooms in the hotel. The Staff is very friendly, excellent food and very convenient for business or pleasure.... More

I have been going to the Fenix for the last 12 years almost every year. I didn't go last year. I found it better, much better. The service improves which is a lot to say. How do you improve something that was almost perfect? With attention to the minimum details. The bar has been remodeled. Many people say is the... More

My wife and I, along with another couple stayed at the Gran Melia Fenix for 5 nights at the end of August 2011 to celebrate my birthday. From the moment we arrived all the staff were very friendly, helpful and courteous throughout our stay. We stayed in the Grand premium with whirlpool rooms on the red level and were very... More