I stayed here with two friends for a weekend break we got a good deal and thought the hotel looked great on the website and so were looking forward to it. Firstly the hotel shuttle which we had arranged to pick us up from the airport left five minutes before the arranged meeting time ( we were only told after... more

My wife and I stayed here for our first wedding anniversary. We booked a classic suite room, which was located on the 5th floor which had the "mountain view". The hotel is located about 20 minutes outside of Madrid's city centre if you use the Metro system, which is highly efficient and runs late. The nearest station is only 5... more

Stayed at the Mierrasierra suites for a Saturday and Sunday night. We were looking forward to it, as it has 5 stars and looked promising on the website. What a disappointment... Nothing lived up to the expectations! In short: - Not enough sun loungers at the pool area for everyone. When we (kindly) asked the staff for additional loungers at... more

I am currently staying at this hotel , but am currently looking for an alternative! Having travelled extensively all over the world,( ex. BA staff ), I can honestly say that I have never experienced such utter contempt and pure rudeness from the staff here, particularly from those on reception. Our room was too hot, due to their air conditioning... more

On our arrival, we were met at reception as we were important figure heads. The hotel lobby is very grand with views all the way up the middle of the hotel up to the juban suites. Real Madrid team were preparing for their CL match with Liverpool as wew arrived so a pleasant surprise there. The rooms were very comfortable,... more

This is a lovely hotel that warrants the praise that most reviewers have given it and we fully recommend it especially if you can get a bargain rate, although there are some reservations (not all because of the hotel but rather some owing to the current unfavourable £- Euro exchange rate) which hopefully this review will highlight and help overcome... more

My husband and I took our teenage sons (age 13 & 14 ) on a last minute short break. so glad we chose this hotel. i booked the hotel on the hotel.com website and phoned the hotel to book the free shuttle service, who as promised picked us up on time. The hotel desk attendant obligingly gave us a late... more

This is a good business class luxury hotel and staff very helpful as other reviewers have pointed out. The location is an issue though if you are looking for good access to the sights of Madrid as 10 minute walk to the Metro then 20+ minutes with a change to the centre of town. It's also a bit oddly situated... more

I took my daughter who is 9 and my niece who is 14 to this lovely Hotel when I took them to see The Jonas Brothers in Madrid for their Birthdays. I saw an offer on Zoo Travel, but it wouldn't let me book it on line. So I rang up the Hotel direct and everyone speaks fluent english, I... more