Absolutely perfect location with interesting and nicely decorated rooms, while the price of the room is competitive to other comparable luxury hotels in the center. A couple of negative points, however: 1) the front desk service is mediocre or rather close to bad, with employees who have a bad command of English. 2) At the time of our visit, there...
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Went here with my daughter! 4 nights. We had a vertical room. SUPERB!!! One of the best rooms I ever stayed in! Lounge area on the top . Walk in closet . Lovely bathroom! Everything fine!
Perfect position for everything!
We got a glass of Champagne in the bar when we arrived,some Maki rolls for free to . THANK YOU!!!!...
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Although it was not a hotel of my style, the sevice was superb and the location so close to all the interesting places and attractions. I stayed at this hotel just for 3 nights and then moved to another 5 star hotel in Madrid, but I really regret it. All the staff members were smiling and so willing to assist...
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This review is a bit late since we spent 5 nights at this hotel in April 2011; however I wanted to add my voice to those who enjoyed their stay. We found this hotel by accident - we were staying nearby and didn't like the accomodations so we ventured forth to find something better. And we did right from the...
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Dear Guest,
Thank you very much for posting such a good comment about the service and in general about the hotel.
All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.
We hope to see you again.
Best regards,
Felix Garcia Hernan
General Manager
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Been stayin for several nights in July. The hotel was great. The design of common areas, lovely rooftop pool (!!!) and resto, marble bathroom and stylish room. I could mention some turn offs (like a bit unfriendly stuff and chambermaids, overpriced breakfast) but not for the lovely price they offered at the high season for pride :) HIGHLY recommended if...
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Dear Guest.
First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.
The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.
I thank you once more for your collaboration. I stay at your disposal.
I would like to have...
More
Stayed here for the third time while on a business trip to Madrid. Always enjoy staying here it has a great feel and great service. Very conveniently located. The glass bar is also a must and the roof top bar also great in the summer months.
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Dear Guest,
Thank you very much for posting such a good comment about the service and in general about the hotel.
All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.
We hope to see you again.
Best regards,
Felix Garcia
General Manager
More
I stayed there in December for 3 days, third time I have stayed here and I like the hotel even more after trying a few other hotels in Madrid. I was there for business and I got a very good rate, the location is perfect as both tourist and for business. You are within walking distance to the Museums, Plaza...
More
Dear Guest,
Thank you very much for posting such a good comment about the service and in general about the hotel.
All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel Urban.
We hope to see you again.
Best regards,
Felix Garcia
General Manager
More
Overall a superb stay (9 nights during Xmas). Facility would rate between "very good" and "excellent"
PLUS
- trendy building and nice ambience. Excellent location (near museums, shops, nightlife, etc.)
- well appointed clean modern-style room (lighting, tv, finishing materials, etc.)
- very good and fitted bathroom (top shower)
- super concierge for us (not a dedicated desk). they went...
More
Dear Guest.
First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.
The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.
I thank you once more for your collaboration. I stay at your disposal.
I would like to have...
More
We visited Madrid over New Year's and stayed at the Urban . Very nice Design hotel and fantastic location , the Architect deserves and award for that ...but this is where it ends .
Little did we know that Madrid grinds to a total halt over New Year(restaurants , bars , shops...) so a competent concierge could have saved the...
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On behalf of all of us at the Hotel Urban, thank you for taking the time to complete the recent Trip Advisor Review. I wanted to follow up with you personally, as you are a most valued client and we appreciated receiving your feedback.
First of all,. I have shared your comments with the entire team at the Hotel Urban....
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Stayed at this hotel for 6 nights and loved every minute of it. From the fantastic staff at reception to walking into my room and being delighted. The room was very sleek and modern and was cleaned very well. The pool on the roof of the hotel although small was a great spot to soak up the midday sun, and...
More
Dear Guest
First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.
The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.
I thank you once more for your collaboration. I stay at your disposal.
I would like to have...
More
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616 Reviews
354 Reviews
