I would like to comment on the customer service I received from this hotel even before I get to stay there. I called up the receptionist to check out the rates for a double bedroom but the tone of voice of the person who picked up the call wasn't very friendly nor enthusiastic at all. In the meantime, I did... more

I checked into the hotel and the reception staff are just poor and incompetent. When I had checked in and went to my room I was put in a twin room despite paying for a Double room with King Size bed when i went down to reception they convienently couldnt speak english despite being perfectly eliquent earlier. They told me... more

I stayed at this hotel for a total of six days. The first several days I had a room facing the courtyard, and though it was darker, it was a little quieter than the second room I had. I had a king bed with a very firm mattress (I liked this), and the SMALL bathroom had a variety of shower... more

This is a nice decent hotel but unless you like walking a half hour to the center or taking a bus everywhere, choose a hotel closer to the center. We left after two nights for the High Tech Petit Palace de Plaza more

This is NOT, repeat NOT a 4 star hotel. My cousin (late 60's) and I (early 50's) both female, arrived from NY having booked almost two months in advance. Having recently had shoulder surgery, my arm was in a sling. Upon arrival no one came to assist with luggage, even the cabdriver commented. I went in to check in while... more

Great location, lovely rooms. Well worth it. Joanna more

We arrived early Monday morning from an overnight flight from Boston USA. Our room was ready for us. We were given a twin room on fifth floor overlooking inner courtyard. It was a very dark room, somewhat cavelike. On first impression, the room was small, dark and very hot and stuffy. We tried to lower the temperature of the room,... more

While we waited (and waited) in the lobby to check in to this hotel, a purse and backpack were stolen from our belongings. Admittedly we had taken our eyes off of them, but we felt a false sense of security in the lobby with bellman around a sign that said they had video surveillance. The staff were uninpressed that two... more

close to metro and buses even though it is not in the heart of the action. The room was very nice (was upgraded to a suite!) but beware the noise coming from the Av Velazquez. The phonic isolation is not very good and you can really hear traffic. Breakfast was excellent and service very good. A good hotel. more