The hôtel is very well located in Madrid, just across a large park. the neighborhood is quiet and calm. Thé streets are large and parking car look to br easy. The hôtel is an old hôtel which has been refurbished ( mostly completed) and is confortable while some détails look nôt perfect . Service is kind and helpful . À... More

After a very busy and hectic year (work in NYC) the AC Palacio was the perfect respite to decompress for a 5 night stay over the holidays. The vibe is very low key and attentive. The combined ambience of the hotel with the extremely polite and professional staff, made me feel more like a quest in a a well appointed... More

Lovely hotel in a great location with wonderful rooms. However, be sure to request a room with actual windows. The one they gave me had small portholes as windows and barely any light entered the room. I requested a room change but was told no rooms were available due to 100% occupancy (not quite 100% sure if this was true... More

An incredible hotel to arrive when you are jet lagged. Very comfortable and very accommodating and helpful staff. Free WiFi which is such a plus. The bed was very comfortable and the location was perfect to hit the big museums in Madrid. More

I stayed just one night in this hotel on a whirlwind trip to Madrid and found it to be ideally located for exploring the historic city centre. Right across the street from Parque del Retiro, the hotel is also very close to the Prado museum. The staff was very friendly and attentive and the interiors very sophisticated and well appointed.... More

Visited Madrid in October during the banking demonstrations - not a great time to explore the city at night! Nevertheless, we stayed in a beautiful, contemporary room with a seating area and dining table dividing the bedroom (jr. suite?) Room was not available on arrival so they stored our bags and we left immediately for the Prado. Was able to... More

The bldg is very pretty and the location is great; it was wonderful to have free wifi in room. Rooms were spacious, clean, well decorated. We loved the free drinks in the room fridge and all the toiletries as well. The staff was young, but very friendly and helpful, by far the best staff during our 2wk trip. Some (-):... More

I stayed here for 3 nights last week with my husband. The staff were incredibly helpful when I discovered that I had unwittingly left some money in the Holiday Inn 2 days before. All was well in the end , due also to honest of the HI staff . Loved this hotel Best bathrooms ever experienced! Food was a trifle... More

The AC Palacio del Retiro is a beautiful hotel in a fantastic location to the park. We were impressed by the clever blending of a historic site with a modern flair. Our room was comfortable - small, but a good use of the available space. The rooms are quiet, despite in a busy location, and have comfortable temperature controls. The... More