One thing to add is: I got a free bottle of champagne from reception desk for my birthday, what a surprise n wonderful consideration! Thanks allot for these details, cause as an employee in the luxury industry, I do appreciated it!
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Very nice rooms, comfortable, vey clean and large enough for smoking rooms. Very close to Metro and to Gran Via and of course too close to Madrid's nightlife. I'll stay again in the near future.
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Dear guest,
Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the
Lusso Hotel Infantas. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Best Regards
David Cachavera
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We've long been searching for a good hotel for our frequent visits to Madrid. Since the demise of the Hotel Monaco we've gone from one hotel to another seeking somewhere comfortable yet relaxed. Lussco Infantas is close to Gran Via, Chueca and lots of small restaurants and bars. The most useful extra was the I-Pad that was free for one...
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Dear Sir,
We are pleased to know that you have been comfortable during your stay in our hotel. We hope you could come many times to enjoy our city.
Thank you for your valuing about our new service of iPad. We think that it is a very good service for our guest. It has installed many applications very useful for...
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I stayed here for two nights. They upgraded me to a larger room, which was really nice. The front room had two chairs, a closet and TV. The bathroom was very big and modern. Nice marble touches. The bedroom was also big and had a TV and a water pot with coffee, which seemed to be hard to find in...
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Dear guest,
Thank you for the rating you gave us, we appreciate it.
We are happy to know that you liked our superior room. We want to inform you that the standards rooms are also large, and its bathroom is big and modern as the superior room.
We hope you find time to visit us again.
Yours sincerely
David Cachavera
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My only problem with my room was with air conditioning system thermostat.I found that it was probably the most complicated thing that I have experienced in awhile .If you can figure it out go for it .
Maybe it was my problem but I notice that a recent guest reviewer also had a HOT room to sleep in .
I...
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Dear costumer,
Thank you for the rating you gave to the hotel.
The manager is working to make the some change in the thermostats, it is not easy but we have it in our mind.
The hotel staff works to make the stay of our guest pleasant and nice. They will attend all the questions you make, and they can...
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Hotel was very nice, clean, and roomy enough. Only drawback was the shower hose had a crimp in it so water pressure was inadequte for the shower head making showering a long process. Agree with others that they need new covers and pillows but otherwise it was ok. Location was excellent since it was within walking distance to all the...
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Dear guest,
We are very happy because you enjoyed your visit to our city, i hope you will be back very soon.
Thank you for the nice words about the staff, we appreciate and it encourages us to keep our level of customer service.
We want to inform you that the new covers are coming next week, so the next...
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The hotel itself is very nice and very centrally located.
I had some money (£20) stolen from my room. I shouldn't have left this money on the side table as a safe is provided in the room, but I just didn't think about it. The receptionist (in person) and the hotel manager (by e-mail) were rather dismissive of this and...
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Dear Guest,
I'm sorry if I seemed dismissive, nothing is further from my intention. What I meant to say is that the four chambermaids who work permanently in the hotel have been working with me at least 4 years, some up to 8 years and never had a problem of lack anything in the room.
About the lack of cleaning...
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This hotel is quite nice, if nothing particularly spectacular. The location is absolutely fantastic, and it is surrounded by a multitude of great little tapas places as well as great hole-in-the-wall bars where you can get something nice to drink. Easy walk to many attractions. Good area for gay and lesbian travellers, but others will be unlikely to notice that...
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Dear Sir,
Thank you for the nice remarks about the hotel location, we appreciate it.
As we said in other occasions the hotel has two types of rooms, superior and standard. The standards rooms have a very good size but obviously the superior rooms are bigger and you had good luck and we made you an up grading.
It is...
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located In calle Infanfas in Chueca the hotel is located in a great position to visit the city .
quite helpfull and friendly staff .
Our standar room at the back of the hotel was quite small and they should invest in new pilloes and bedcovers .
A good size safe that fir our Mar but no WIFI conncetion that...
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Dear Sir,
First of all we want to let you know that we appreciate your remarks about our hotel, thank you.
I inform you that the new bed covers are coming on these days, we are changing all the hotel. About the pillows we inform you that they are new, we changed it a short time ago. I also inform...
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this is a decent 4starjotel in a very good location, ideal during gay events. for just a little more i would upgrade to a deluxe room, you get more space considering how small the regular rooms are. servise at the front desk is nice and helpful, they even held my suitcases until my next visit to madrid! we like it
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Reviewed 28 October 2011
Dear costumer,
Thank you for the rating you give to the hotel, we appreciate it.
The hotel has two types of rooms, standard and superior rooms. The smaller standard room has around 20 square meters; it is a very good size if we compare with other renovates hotels in Madrid center. The superior rooms have up to 30 square meters,...
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440 Reviews
271 Reviews
445 Reviews
