We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 453 Madrid hotels »

Silken Puerta America

5.0 of 5
Avenida de America 41, 28002 Madrid, Spain
Hotel amenities
Ranked #24 of 453 hotels in Madrid
4.5 of 5 stars 401 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

401 reviews from our community

What travellers say about this hotel
  • Different designer(5)
  • City center(5)
  • Very good(5)
  • Top floor(4)
  • Metro station(3)
  • Hotel staff(3)
  • Zaha Hadid(3)
Traveller rating
    199
    152
    29
    13
    8
Only show reviews for Family (15) | Couples (169) | Business (67)
Date Rating
chapeluser
Oxford, United Kingdom
Contributor
12 reviews
5 of 5 stars Reviewed 19 February 2012 NEW

A friend and I booked this as a half term break. So spacious, so pretty - we really loved it. We had the Kathryn Findlay floor, the white floor, just beautiful. If I had to pick a downside it would simply be its location. It's not a particularly pretty area, but the hotel is about 20 yards from the Metro... More

Was this review helpful? Yes
Bobcat81
Dublin
Contributor
15 reviews
21 helpful votes
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Stayed here for 3 nights recently. When we checked in at first we were a little disapointed as we were not shown a choice of floors to stay in but when requested to see it on the I pad we were shown them in a book and only 2 floors were available. We picked on room, cant recall which floor,... More

Was this review helpful? Yes
Valeria Knop, Public Relations Manager at Silken Puerta America, responded to this review
15 February 2012

Dear Costumer, First of all, I would like to thank you very much for having chosen The Hotel Silken Puerta America as “your home away from home” in Madrid. Our main goal is to provide the best possible service to our guests. We are striving to constantly improve the quality of our services in order to have satisfied customers that... More

marceloch
Sao Paulo, Brazil
Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

great hotel and decor ... fantastic cost benefit for a 5 star hotel ... fantastic when back in madrid will return for sure More

Was this review helpful? Yes
Cargenty
Houston
Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 12 February 2012

Each floor of the hotel is designed by a different architect. Each room has a unique concept. When we arrived they asked us to choose a room looking photos in an Ipad!. Hard to choose because each room has interesting things. The rooms are bigger than the European average. Big beds very comfortable and what I most liked is the... More

Was this review helpful? Yes
Madalena B A
Lisbon, Portugal
1 review
1 of 5 stars Reviewed 7 February 2012

I was in Puerta America and never had seen such a awfull customer attention as in this hotel,the employees at desk front are rude and made customers wait an eternity as they are the guests there . and at last .one of my friends had a dead in family and was impossible for him to made the modification for is... More

Was this review helpful? Yes
Valeria Knop, Public Relations Manager at Silken Puerta America, responded to this review
17 February 2012

Dear Madalena, Our Reservation Department has always the policy of refunding, cancelling or changing a reservation in such a delicate situation. We really regret that you have not contact our Customer Service, as I said before our policy is always to help our costumers, and even more in such a painful situation. Kind Regards, Valeria Knop Guest Relations Manager More

smerfette
new york city
Reviewer
4 reviews
4 of 5 stars Reviewed 5 February 2012

A very modern and futuristic hotel with a different theme on each floor. Room designs can be kind pf quirky, e.g. no bathroom doors with mirrors all around, so make sure you book accordingly. There's a nice roof deck bar with views Madrid. The only downside is that it's far from all the activities and sights. It can be quite... More

Was this review helpful? Yes
dkkam
Fremont, California
Senior Reviewer
10 reviews
3 helpful votes
5 of 5 stars Reviewed 5 February 2012

Modern hotel with very nice rooms. We stayed in the room with a round bed, round bath tub and a projector TV. Going to each floor to look around is definite a fun thing to do. When we checked in, we were told only one room was available, so we didn't get to choose. Reception staff can be more friendly... More

Was this review helpful? Yes
amra74
Sarajevo, Bosnia and Herzegovina
2 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

A bit far from the city center, and the staff at the reception & bar could be more friendly, but very comfortable rooms and everything is of excellent quality. More

Was this review helpful? Yes
derekhannon
Wokingham, United Kingdom
Senior Reviewer
10 reviews
6 helpful votes
4 of 5 stars Reviewed 30 January 2012

I stayed for only one night but it was excellent. It's very different to other hotels with each floor designed uniquely. The room was really modern, projector screen for TV, nice round bed and total blackout blind. Breakfast was really nice. the tea wasn't that great but not surprised as tea isn't as popular in Spain. Friendly staff More

Was this review helpful? Yes
Phil H
Durham, United Kingdom
Contributor
15 reviews
4 helpful votes
4 of 5 stars Reviewed 26 January 2012

This hotel is much more expensive than the ones I would normally get to stay in and I really enjoyed it. Each floor is designed by a different designer and it is well worth spending some time like we did visiting each floor for a look around. The breakfasts were the best I have ever been offered with an unbelievable... More

Was this review helpful? Yes

Travellers who viewed Silken Puerta America also viewed

Radisson Blu Hotel, Madrid Prado
4.5 of 5 stars 150 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d1456437?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Urban Hotel Madrid
4.5 of 5 stars 451 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d296957?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Catalonia Las Cortes
4.5 of 5 stars 355 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d599363?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 453 hotels in Madrid, ranked by popularity »

Been to Silken Puerta America? Share your experiences!

Write a Review Add Photos Add Videos

Silken Puerta America Also Known As

  • Silken Puerta America Madrid
  • Silken Puerta America Hotel
Address: Avenida de America 41, 28002 Madrid, Spain

Is Silken Puerta America your business?

  • Manage your listing
Silken Puerta America
Show the lowest price for this hotel* (from our partners)
Show Prices