We stayed here on a short city break and found the staff on reception were friendly but had limited English. Our room was very modern however the space was not utilised to its maximum potential, as the dressing table/desk was squashed against the bed. The bathroom had a frosted glass door which was not very private and it also would...
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I usually stay in hostals when visiting Madrid but as a treat stayed here with my boyfriend about a year ago to try something different. Rooms were very modern, had comfy beds , big showers and a mini bar !!! Was quite expensive but we had an enjoyable stay and if I wanted to spend abit more money on future...
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this hotel is definately not 4 stars as it claims to be but it is fine.
The front desk is helpful. It is clean and in a good location. Problems are the non- confortable bed, small room and very slow internet! There is no alarm clock in the roon and we couldn't figure out how to use the phone, even...
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Dear Client;
I would like to thank you to have chosen Petit Palace San Bernardo for your stay in the centre of Madrid. I´m really sorry if your stay wasn´t total satisfactory, this trendy and charming hotel is not the usual 4 stars , it´s a 4 stars little boutique in the midle of that fantastic city like a little...
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We stayed at this hotel on Nov 15 for 3 nights. The receptionist has given us the wrong type of room. I have booked a family room for my parents and I, because I wanted more space. However, when we checked in , the receptionist gave us a triple room (way smaller), when I complained to her, she insisted that...
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Dear Sir;
I would like to thank you to have chosen Petit Palace San Bernardo for your stay in Madrid and to have take your time to inform us about your stay here, your comments are important for us, we can check our mistakes and take the right way to improve our service.
I would like to apologize for the...
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We spent 3 nights at the petit palace San bernardo and the location was great. The party comprised of me, my husband and our 11month old baby and they were very welcoming. However this hotel is most definitely a corporate not holiday hotel. They provided a cot but no room has a bath so we had to "bath" the baby...
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Dear Mr Poulton;
It´s a pleasure to receive your feed back about your stay in Petit Palace San Bernardo, your comments are very important for us, i have taken note about your suggestion with the highchairs and the bath for baby, I apologize if is late but for your next visit we are sure we will give you a better...
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I stayed a weekend in this hotel that I strongly recommend!
It´s very cosy, elegant , the rooms are not very big, but are good enough for a hotel that is located just a few metres from the Gran Via. The breakfast is also very good and the staff very helpful and friendly! I´ll will stay there again next time...
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Dear Vania;
I´m glad to hear that your stay in Petit Palace San Bernardo was good.
We are looking forward to welcoming you in the future.
Remember we have other hotels in Madrid-Barcelona-Sevilla-Málaga-Bilbao-Salamanca-Getxo-Valencia that you can check in our web.
If you need make a reservation don´t hesitate in contact with us. Our email adress is ber@hthoteles.com
Best Regards
Gema...
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The hotel has an absolutely great location right in the centre and only few seconds walk from the station. The staff at the reception were ok but not keen, we had a smoking room, even if never asked for it so we could always smell the cigarette smoke coming thru the ventilation from the neighbouring rooms (hate that!). Room was...
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Dear Herpi;
Thanks for all I would like to thank you to have chosen Petit Palace San Bernardo for your stay in Madrid . I would like to apologize your stay wasn´t 100% satisfactory, your comments are very important for us to improve our services and we are working in the items you inform me.
For next stay in our...
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Nice modern hotel located in the city center within walking distance to the main shopping areas of Madrid. Hotel seems to have been maintained well with room features working well with a nice small but functional washroom. The hotel has limited in house food option apart from a basic break fast and room service but is surrounded by restaurants of...
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The Petit Palace San Bernardo was located near the Santo Domingo metro stop in the heart of Madrid. It is close to the Puerto del Sol (10 minute walk) and the Gran Via (a 2 minute walk) and several restaurants. It is very easy to get to by subway and our taxi driver from the airport also found it easy...
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Things to know about this hotel:
One cannot have the lights off and the air conditioner/heater on at the same time, regardless of the season.
The beds are rock hard, seriously the most uncomfortable bed I have ever slept in, it threw out my back and I had to see a chiropractor upon returning.
The pictures on the website do...
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