We arrived in cloud and rain and also cold having left Bristol is reasonable temperature and son it was a bit disappointing, but we had been to Benidorm before and knew the weather would improve. Hotel is impressive when you first walk in. Receptionists all very helpful and charming. We had a lovely room overlooking the sea but it was... More

Have just returned from a fantastic two week break at this fabulous hotel. Booked via major travel company with a rep on hand, but had no problems from beginning to end. The hotel is perfectly placed on the sea front with views out towards the island, well worth the little extra. Limited space by the pool and chill out spa... More

every year we go to hotel Villa del Mar so we can compare year by year. as uswal the reception, dining-room, bar,maintenance and cleaning staff were more than OK ! Joaquin and his staff deserve a big promotion ? In 2011 we had the pleasure to meet the manager Edwardo Doménech. he was so kind and helpful. during the weekly... More

We arrived at the hotel slightly earlier than the check in time and we were greeted with a glass of bubbles on arrival. First impression of the hotel was very good, staff were very friendly. The rooms were newly furnished to a high standard bright breezy and modern. We stayed in room 714 and my only complaint about the room... More

Booked this hotel in October 2012 for 8 friends to celebrate 2 of our 40th birthdays. Looked at reviews and as we wanted something special to mark the occasion we booked Villa Del Mar. Received booking confirmation and room vouchers in April. We arrived at this hotel on Friday 7 June to be told they had overbooked and our booking... More

Booked this holiday in October for a special birthday and chose this hotel especially for the spa experience and a quiet relaxing holiday with a bit of luxury. 8 very disappointed ladies to be told on arrival that the hotel was overbooked and we would be moved to a sister hotel. The receptionist told us that an email had been... More

Probably one of the best hotels if not the best in Benidorm. Why? The Staff are the best I have come across in any hotel anywhere. If you want service with a smile and good service at that this is the place to come. I must give credit to the Hotel directors for their staff selection and training. Everyone was... More

Our second visit here we were looking forward to another relaxing, indulgent and well earned rest. We booked in January with Hotels4u, received our confirmation and transfer details and thought all was well - UNTIL!! We were horrified on arrival to be told that we were booked into the Magic Rock!! I was in tears and my daughter was so... More

We booked this hotel 8 months in advance but on arrival were told rudely that the hotel was fully booked and we were being moved to the sister hotel "Magic Rock." This substandard hellhole was at the other end of Benidorm and the hotel expected us to make our own way there. After several arguments they finally agreed to pay... More