Was not keen to take an all inclusive break but decided it might be more leisurely and surely in a hotel of this size surely there would be something I could eat...How wrong could I be!! I love good food and will am by no means fussy but I am particular! The food was atrocious! All the main dishes lukewarm,... more

The only grand thing about this hotel was its hight! If you were not Spanish and passed the age of retirement the staff were far from friendly infact, to coin a frase I would say they have faces like slapped [--] and the food was nothing to write home about either, which put together with hundreds of Spanish pensioners pushing... more

Ignore all the 'rude staff, bad lifts, bad food etc.' This is great hotel and if you book with the right company you get alot more than your monies worth. I only paid £38 a night/ half board. Come on! Food is buffet style servred in an enormous dining room, very clean and plenty of choice. The hotel is huge... more

Having been to Spain many times and been on several All Inclusives. this looked like a bargain. Not the cheapest but we chose a 4 star hoping for a better grade of hotel. Wrong!!! When we arrived, we parked in the hotel carpark, which is underground, beneath the hotel. We took the glass elevator to reception and checked in. I... more

Hello i will keep it simple. Very ignorant reception staff,well 99% of them, rude bar staff,very spanish Hotel, thats usually no prob We have been to plenty of spanish speaking places around the world but there was just a bad vibe in the hotel from most of the spanish guests toward pailer skinned gueats!! the food was weird and not... more

My sister and I booked this at the last minute, we chose Benidorm because it had the best weather forecast for the school October week.This hotel was good value going as full board. Mainly Spanish guests during our first 5 days or so. The room was quite big, plenty of space, good sized balcony and plenty wardrobe space. The bathroom... more

Just returned from Gran Bali Hotel after a four day all inclusive break with my wife. We had read good and bad reviews of this hotel but were not disappointed at all!! The staff were helpful albeit with limited English (much better than my Spanish though!); the food was superb and there was a large choice available; the bar and... more

Just got back from the Gran Hotel Bali. We have had a lovely holiday. Contrary to reports, the food has been lovely. Each meal time I was determined not to have much (to watch the waistline) but succumbed everytime! The desserts were mediocre but I have always found this to be the case in Spanish hotels. Although our room was... more

The hotel is a new build, very up to date, and has great facillities which can keep all the family occupied all day. We went for "Accomodation on arrival" and we had a massive shock when we were placed here. The staff were absolutely wonderful, and could not do enough for you. Although they did not speak a great deal... more