This is the first time we had been to Benidorm and went to this hotel on the recommendation of friends. First impressions was lovely reception and Angela the receptionist was very friendly, pleasant first point of contact. Anytime you approached her she was always willing to help you nothing was any problem to her. Other staff we came into contact... more

The title says it all, Once you arrive at the reception it looks kind of cosy around, a bit dated we arrived late near midnight, Spanish chap with very good English and very efficient , we were given a lunch box that consisted of two baps one with spam the other looked like ham, two small bottles of water, two... more

My daughter (23) and I had 4 night break in September. On arrival reception staff welcoming. We were given a room on the second floor but personally I like to have an upper floor and felt unsafe as patio door lock was broken. But not a problem when I asked at reception to change to an upper floor. We got... more

Helios is very central to everything in Benidorm,food very good ,have read reviews these people must have stayed in different hotel from me.i think people just like to find fault,only fault i could see was out side walls could do with coat of paint,but as for everything else it was perfect would recomend this hotel to all as i have... more

We stayed here for 2 weeks late September 2009. 1st the positives - Upon arrival, we were impressed by the look of the hotel - not high rise like some of the eyesores in Benidorm. Check-in service was very efficient. The hotel is in an excellent location - 5 mins walk from the beach and very near to local pubs... more

Myself and work colleague just returned from 2 brilliant weeks, the hotel was spotless, maid service 5 star. Plenty to choose from buffet , meats, fish dishes, cold meats cheese large variety salads, lots of desserts and fruit. There isn't an indoor pool as quoted, and as with most hotels sunbeds are on first come first served basis. Evening entertainment... more

We stayed at the helios sept 09 , family of 8 for a 60th. they placed us all in ajoining rooms, food was great even our lone veggie had plenty to eat, bit crowded round the pool but we just flayed out on towels on the grass, one very rude waiter at the pool bar but the other staff made... more

This is the 7th different hotel we have stayed in at Benidorm. The hotel was very clean and well kept, inside and out although the room where a little shabby looking and were lacking in equipment such as a fridge and kettle. The food was probably the best we have had at a spanish hotel, a good selection . The... more

we have juabst returned from a week at the helios and we found no problem at all. there was a wide range of food in the resaurant - i dont know what people want for the price. staff lovely and friendly (except at pool bar and crazy waiter!!). dont worry about your stay - its perfect for a base and... more