arriving exhausted to the hotel my husband and i just wanted a shower and go to sleep. unfortunely there was no hot water and the phone didnt work to report it. so i went to reception for help and was told that it was impossible that i had no hot water every room had it . i invited the receptonist... more

I stayed (with my parents) at this hotel for 5 days and it was great. I had a wonderfull, big room and my parents had a corner room with two balconies. The location is great and noise is not that bad. If people want a room without noise from outside they should stay elsewhere and not in a hotel in... more

Went in September - never got past reception. We booked, and paid for, this hotel in April. The day before we travelled, I arranged a transfer with the hotel and spoke to them by telephone. We were met at 11.30 IN THE MORNING to be told the hotel was overbooked and were taken to an alternative. The building was OK... more

Actually, the location and design of the rooms are pretty fine. So far, a praise for Neapolis. The problem is the staff. They appear nice, as long as there is no problem. But if there is one, they are not very talented in communicating with guests. The word "sorry" is not part of their vocabulary. There is a roof top... more

We had a lovely stay at this hotel in Naples. The staff was friendly, the location was excellent and the coffee they served with the breakfast buffet was excellent. They also have a great deal with the local taxi company, the price to the airport is fixed (20 euro) and you pay it at the hotel. Our room was comfortable... more

I stayed at Neapolis for one night and it was comfortable, clean and secure in a good location. The staff were very friendly and there were computers with free internet in every room... except mine, the computer was playing up the day I was there. The highlight was the rooftop terrace bar, which had lovely views over the city and... more

Upon arrival in Naples we were a little put off by the neighborhood; extremely narrow streets and high buildings. Although the hotel was centrally located it was not easy to find. The reception desk is on the fourth floor and the sign outside the building was small. We came with a car, and though we had reserved parking there was... more

The service was great, very helpful and friendly staff. Our room was on the 3rd floor and faced the street, so this was noisy. Free internet in the room was very nice. The shower was very small, which would have been okay, but the water was luke warm at best. We stayed 2 nights. There was gum stuck to the... more

Booked based on trip advisor reveiws and a guide book recommendation. Got a great deal on Venere.com for one night. For the price the hotel was fantastic. the room had everything you need and having a computer with free internet in each room was a really nice extra. We arrived pretty late and the hotel were really helpful with showing... more