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The Westin Excelsior, Rome

5.0 of 5
125, Via Vittorio Veneto, 00187 Rome, Italy
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Ranked #210 of 1,293 hotels in Rome
4.0 of 5 stars 583 Reviews
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583 reviews from our community

What travellers say about this hotel
  • Via Veneto(25)
  • Very nice(14)
  • Great location(12)
  • Trevi fountain(10)
  • Star hotel(7)
  • Starwood Point(6)
  • Room service(6)
  • Old world(5)
  • Front desk staff(3)
  • Hard rock cafe(3)
Traveller rating
    260
    151
    113
    46
    13
Only show reviews for Family (122) | Couples (226) | Business (63)
Date Rating
jinw4672rx
Boston, Massachusetts
Senior Contributor
31 reviews
12 helpful votes
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

This is a nice hotel. The rooms are dated and showing signs of age but the location is nice and the balcony from our suite was nice. More

Was this review helpful? Yes
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
8 February 2012

Dear Guest, We were very pleased that you appreciated our property with its strategic location in the heart of Rome. We look forward to your next stay, very soon hopefully. Kindest Regards, The Hotel Management More

Michele3062
Perth, Australia
Contributor
14 reviews
9 helpful votes
5 of 5 stars Reviewed 12 January 2012
5
people found this review helpful

We arrived January 3rd for 4 nights and we did not expect the hotel to be so lovely.We had been to Rome many times but this was the first time we stayed at the Westin Excelsior.The staff were fantastic .The breakfast was also great.The rooms were very spacious we had a grand deluxe room which was great but my sisters... More

Was this review helpful? Yes
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
8 February 2012

Dear Guest, We were delighted to have you as our guest at The Westin Excelsior Rome! We thank you for your lovely words and comments following your last stay with us. We look forward to welcoming you back on your next visit to the Eternal City for another memorable experience. Sincerely yours, The Hotel Management More

mndnyc
nyc
Senior Reviewer
9 reviews
19 helpful votes
3 of 5 stars Reviewed 7 January 2012
3
people found this review helpful

This hotel has beautiful bones and is in a good location. But Westin management should be ashamed of how they have let this hotel go. The hotel is old and seedy, carpets are threadbare, furniture is on its last legs and walls and doors look like they have been bashed in many times. This hotel needs a massive renovation. Also,... More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, Thank you for taking the time to post your feedback about your stay with us. We were delighted to know that you enjoyed the strategic location of our property. Also, we would like to inform you that being our hotel a historical building a renovation plan is already in place. We sincerely regret that our indoor pool did... More

Hotel_Habitue
London, United Kingdom
Senior Reviewer
9 reviews
11 helpful votes
4 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

I stayed at the Westin for quite a few nights whilst attending a conference. The room I was allocated was massive, as was the bathroom. I have never been in a room where the wall covering pattern included bees, but it was in keeping with the general theme. As I was attending a conference we were allocated a very large... More

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Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, Thank you for taking the time to post your recent stay with us at The Westin Excelsior Rome. Please rest assured that we take all comments seriously and share them with our staff in order to resolve and take corrective action. Again, thank you for the constructive comments which will help us in our ongoing efforts to improve... More

Swiss_voyagerII
Geneva, Switzerland
Senior Reviewer
8 reviews
2 helpful votes
5 of 5 stars Reviewed 4 January 2012

Fantastic hotel. All you'd expect from a 5 star:- friendly service; clean, spacious, tastefully decorated rooms with large bathrooms; good in-room entertainment with multiple foreign TV channels; great bar and restaurant; large lounge area; well equipped gym......... We spent 3 nights over New Year and compared with smaller hotels it was also very good value for money. Highly recommended! More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, We are truly glad to read that you last stay with us was that pleasant. The satisfaction of every our valuable guests is a true reward to us. We hope to welcome you back in a very near future to experience another memorable stay. Sincerely, The Hotel Management More

Herdlinger
Saint Simons Island, Georgia, United States
Top Contributor
56 reviews
17 helpful votes
5 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

As soon as we arrived, we knew we had made the right decision regarding our choice of hotel. We arrived several hours before the posted check-in time and that did not seem to pose any problem. The doorman greeted us with a smile and took care of our bags while I went to see when we might be able to... More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, We thank you for your lovely words and comments following your last stay with us. We genuinely try and make our guests ‘stays as memorable as possible. We provide to all our valuable guests with - every kind of attention and kindness – a high standard of service for you to feel “at home away from home”. We... More

clmmanh
London
Contributor
15 reviews
5 helpful votes
5 of 5 stars Reviewed 1 January 2012

Although expensive, I would say if you are going to use points or pay what will be a premium for a Rome hotel anyway, this is a great place to stay. I found the service to be excellent and the rooms to be outstanding. The location also works extremely well for seeing the key sites of the city. All in... More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, On behalf of the whole hotel staff, we felt really rewarded with your kind words and we all thank you for that. Indeed our central location in the very heart of Rome is one of our trump cards, and we are very pride to provide high standard of service to every of our valuable guests. We hope that... More

lostnyctraveler
New York
Top Contributor
71 reviews
16 helpful votes
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

I only have positive things to mention at my two day stay at the excelsior rome. Not one complaint, everything went as planned. The hotel is grand and keeps up with its standard. Good job, guys! More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, Thank you for the positive review of our hotel. We were very happy to know that you enjoyed your time with us! We hope to see you again in a very near future to experience another truly memorable stay. Sincerely yours, The Hotel Management More

ebm515
Boston, Massachusetts
Senior Reviewer
6 reviews
6 helpful votes
3 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

We stayed here for 2 nights in September and I was underwhelmed. First the hotel is in a great location. You can easily walk to the Spanish Steps, Colosseum, Via Del Corso shopping, Roman Forum, etc. But the hotel itself isnt great. We had booked a room with one big bed and when we got to our room it had... More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, Thank you for taking the time to post your feedback about your recent stay with us at The Westin Excelsior Rome. We are very pleased to hear that you have enjoyed our central position. Our location is one of our trump cards. However we sincerely regret that on this occasion we failed to meet entirely your expectations. We... More

BforBoy
New York City, New York
Top Contributor
66 reviews
116 helpful votes
5 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

I have stayed at this hotel twice and enjoyed both stays thoroughly. The exterior of this hotel is magnificent. I was upgraded to a suite both times and the rooms were absolutely beautiful! The staff were extremely helpful and friendly. The bed was heavenly. The location was very central with easy access to major attractions. The room rates are quite... More

Was this review helpful? Yes
Valentina Fiore, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
16 January 2012

Dear Guest, Thank you for your loyalty towards The Westin Excelsior Rome. We are most pleased to read that we kept providing you with a high standard of service and that also you appreciated our accommodation and strategic location in the heart of the Eternal City. We look forward to welcoming you back on your next visit to Rome, very... More

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The Westin Excelsior, Rome Also Known As

  • Westin Rome
  • Westin Excelsior Hotel
  • Rome Westin
  • Excelsior Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy

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