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Best Western Hotel Universo


Hotel class 4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
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Reviews you can trust

75% Recommend
3.5 of 5 stars 204 reviews
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By trip type
All (204)
[ Date ] [ Rating ]
Decent hotel
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3 of 5 stars
gattidiroma   7 contributions
South West
27 Jan 2010 | Trip type: Couples

We stayed at this hotel for 5 nights and overall we enjoyed our stay. The room was a bit small but it was not a major problem. Everything was clean. The breakfast was included in the price, which was also a plus. Breakfast itself was decent, but nothing to shout about. Remarkably for Rome, the coffee was certainly the worst... more

Management response from
Direzione_Universo, The Management

Dear gattidiroma, first of all we would like to thank you for spending some of your time to write a review about your stay at the Best Western Hotel Universo. We are pleased to read you found comfortable our location which is very central and allows our guests to easily reach all the Rome points of interest and monuments. We...

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4 of 5 stars
travelling-from-Rio   9 contributions
Rio de Janeiro
22 Jan 2010 | Trip type: Family

The hotel is located very close to Roma termini (train station) which was very convenient for us. Despite that, we could walk safely at night and had no problem at all. It's very close to Santa maria Maggiore and we just walked to most places in Rome. The rooms are very nice, very good size and bathroom is very clean.... more

Management response from
Direzione_Universo, The Management

Dear travelling-from-Rio, thanks a lot for reporting our Best Western Hotel Universo here on TripAdvisor and for giving a good review about the accomodation and the service you have experience with us. We are very pleased to read that our hotel met your lodging needs and expectations. We have certainly taken notice about our maids behavior and we assure you...

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4 of 5 stars
xinari1878   4 contributions
nicosia, cyprus
9 Jan 2010 | Trip type: Couples

My wife and I visited Rome for the first time a few days ago. We had an amazing time and were very happy with the hotel which we stayed in for 5 nights. The hotel was simple yet provided for all our needs. The location was the best we could have hoped for ideally situated between Termini station and Piazza... more

Management response from
Direzione_Universo, The Management

Dear xinari1878, thank you very very much for your good review on our Best Western Hotel Universo. We are flattered to know we have satisfied your lodging expectations. We hope to have the chance to serve you again in a next future. Your Sincerely. Cinzia / Best Western Hotel Universo Roscioli Hotels Group Roma

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4 of 5 stars
mehow   6 contributions
Wroclaw
5 Jan 2010 | Trip type: Couples

Good location, easy to find, especially if you have late-night flight and are transferring to Termini. Our room was of decent size, clean, with modern design. Check-in and check-out wery smooth. Breakfast was very good compared to other Italian hotels but would be nice if included also some vegetables and fresh juice. Overall - yep, I would stay again. more

Management response from
Direzione_Universo, The Management

Dear mehow, thank you very much for spending some of your time to report your comment about our Best Western Hotel Unverso. We are glad to read your stay with us has been confortable. We hope to have the chance to serve you soon one again. Best regards. Cinzia / Booking Department

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2 of 5 stars
Krotz   24 contributions
Angers, France
30 Dec 2009 | Trip type: Family

I selected this hotel because of its location, and assumed that it would have at least an "okay" overall service due to being a Best Western. I was wrong. The biggest issue was that they said the rooms had independant heating, but we found out later that it was all controlled centrally, and they had it cranked up so high... more

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4 of 5 stars
vanessa_vanessa   14 contributions
Portugal
15 Dec 2009 | Trip type: Couples

We stayed in Hotel Universo for 3 nights and enjoyed it very much. The location is just great, very near to Termini and also Piazza Republica. The staff was nice. Our room was not very big, but new, well decorated and with modern interesting details. The bathroom was brand new, very good and pretty. The breakfast was reasonable, not very... more

Management response from
Direzione_Universo, The Management

Dear vanessa_vanessa, it was flattering to acknowledge you had a your good experience at our Best Western Hotel Universo while staying in Rome. It is very important for us to know what guests think about the quality of our service, that helps us to recognize our faults in order to improve better and better. We are very pleased to know...

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4 of 5 stars
Per0xide   5 contributions
Sydney
6 Dec 2009 | Trip type: Family

*Very clean hotel * great buffet breakfast * staff were occasionally helpful, did spend a long time trying to find someone who was willing to show how a telephone card works and also to be able to check in as soon as we arrived. was made to wait 2 hours to check in. that was a big inconvenience. especially after... more

Management response from
Direzione_Universo, The Management

Dear Per0xide, thank you for reporting your experience at our Best Western Hotel Universo. First of all we would like to apologize for the two hours waiting upon your arrival as room was not ready, our check in time is at 02.00 p.m. and that is in order to garantee the maximum quality service to all our guests. We were...

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3 of 5 stars
LondonLulu1984   4 contributions
london
21 Nov 2009 | Trip type: Couples

This was a nice simple hotel, very nice reception area and the staff where fairly friendly. The hotel is just off a main road so it was rather noisey, the windows didn't seem to be double glazed so we often got an early wake up call from A LOT of car horns. But we needed to start each day early... more

Management response from
Direzione_Universo, The Management

Dear Client LondonLulu1984, we are pleased and flattered to read that you had a nice and confortable stay at the Best Western Hotel Universo. We are sorry about the noise, we are sure you understand that Rome is a very busy city and, as our hotel is located in the heart of town, it's quite normal to hear car horns...

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4 of 5 stars
FoxMor4   3 contributions
North Texas, USA
22 Oct 2009 | Trip type: Family

Universo is a 3 minute walk from the Termini train staion. The reception staff & porters were very cordial, helpful & spoke excellent English. My husband and my 2 young adult daughters were very comfortable in the nicely appointed rooms (1 king room & a room with 2 twin beds). The rooms & baths were modern, roomy, very comfortable, clean... more

Management response from
Direzione_Universo, The Management

Dear Client FoxMor4, first of all we want to thank you for having chosen our Best Western Hotel Universo for your stay in the Eternal City. Thank you for your good comments about our staff and services. Our staff's goal is taking care of our guests and make their holiday "one to remember". Therefore it is flattering to know we...

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5 of 5 stars
Trombone34   2 contributions
Toronto
16 Oct 2009 | Trip type: Couples

I booked this hotel through hotelclub.net, so my price worked out to about $140 US per night. The rooms had modern electronic locks, and bathrooms were in great condition. Breakfast seemed to be included for everybody, and the quality was satisfactory, with selection quite good. The location is a 5 minute walk from Termini, and the subway less than that.... more

Management response from
Direzione_Universo, The Management

Dear Client Trombone34, thank you very very much for the good review on our Best Western Hotel Universo. We were pleased and flattered to read that our hotel fulfilled your expections in order of location, services and quality. Thanks also for having chosen to share your appreciation with the TripAdvisor community. We, therefore, are looking forward to have you again...

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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy
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