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Best Western Hotel Universo


Hotel class 4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
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Reviews you can trust

75% Recommend
3.5 of 5 stars 199 reviews
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By trip type
All (199)
[ Date ] [ Rating ]
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4 of 5 stars
msiso
20 Sep 2009 | Trip type: Couples

I stayed in this hotel in early September..Very very short walk from the train station which was great since we arrived late at night. The neighborhood around the train station is not the most pleasant, comparable to Chinatown in NYC but I am from NYC so i did not mind. We had requested a non-smoking room which we got but... more

Management response from
Direzione_Universo, The Management

Dear msiso, we, the Best Western Hotel Universo Management and staff. would like to thank you for your good review. Please accept our apologies about your accomodation which was not exactly as you had requested beforehand. Our reception staff is ready to satisfy all our clients' needs therefore we think it would have been preferable if you spoke directly to...

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3 of 5 stars
Dublin, Ireland
14 Sep 2009

Rome is a captivating city with tourists coming and going into various hotels 24/7. The Universo came into that category and at all times of the day and night, tour groups arrived and went. To some of the staff of this hotel thats exactly what they were-----TOUR GROUPS that seemed to weary and bore them. Some of the front of... more

Management response from
Direzione_Universo, The Managament

Dear paul026, it was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant, we thank you for having reported your disappointment. We are sure that any comments either positive or negative from our clients are important to improve the quality of our hotel. Loving care toward our guests is one of our primary goals,...

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5 of 5 stars
College Park, MD
11 Sep 2009 | Trip type: Friends getaway

If you are looking for a very Euro hotel, this one may not be for you. If you are looking for the creature comforts and pleasant design you are used to seeing in large city hotels back home, this should definitely be a contender. Hotel is a short walk from Termini. The neighborhood is slighlty suspect, but there are enough... more

Management response from
Direzione_Universo, The management

Dear UMD_Grad_Student, thanks for your good comment, we were pleased to read that our hotel met your expectations and that our location made your stay easier in order to sightsee Rome. Thanks also for making the TripAdvisor's readers acknowledge our breakfast free of charge room service. We always like to put our best effort to satisfy our clients and to...

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4 of 5 stars
Berlin
8 Sep 2009 | Trip type: Couples

We had an early flight into Rome arriving at the hotel around 10 AM. We were planning on leaving our bags and doing some sightseeing, but the hotel staff was nice enough to let us check-in when we arrived. The female (Marie) who helped us was very friendly, spoke English well while the two guys we dealt with had an... more

Management response from
Direzione_Universo, The Management

Dear berlinblade, herewith we would like to thank you very much for taking your time to review our Best Western Hotel Universo here on TripAdvisor and therefore for sharing your experience on line with this community. Thank you also for writing such a nice comment about our hotel. It was flattering to read that you have been satisfied by your...

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5 of 5 stars
Concord, NC
26 Aug 2009 | Trip type: Family

Our quad room had two twin beds downstairs and a king bed upstairs which worked out really well for us. Very clean room with beautiful bathroom. Our room also had a balcony. The breakfast was great-fresh fruit, eggs, bacon, pastry & beverage. Very friendly & helpful staff also. Great location: near the Termini (10 minutes), easy walk to the Colisium... more

Management response from
Direzione_Universo, The Management

Dear Carolina50, first of all is our pleasure to thank you for having chosen our Best Western Hotel Universo as your hotel during your stay in Rome. Furthermore it was with great pleasure that we have acknowledged your room was confortable and satisfied your lodging needs. We hope to have you again in the Best Western Hotel Universo very soon...

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5 of 5 stars
Washington DC, District of Columbia
8 Aug 2009 | Trip type: Couples

Rooms are clean, bathrooms are very clean, breakfast is great, buffet style, staff is kind and helpful - would recommend to anyone traveling to Rome. more

Management response from
Direzione_Universo, The Management

Dear BebeTerry, thank you very very much for posting your review about our Best Western Hotel Universo. Was great to read our services satisfied your expectations in order to make your roman holiday "one to remember". We are looking forward to have the pleasure to host you again in the Best Western Hotel Universo in a next future. Best regards

Excellent
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4 of 5 stars
NY
18 Jul 2009 | Trip type: Family
1
person found this review helpful

Situated 2 blocks away from termini. I felt very safe with my wife and daughter walking at night. About 15-20 minutes walk to Colosseo and Piazza Venizia. The room was small but cozy and clean, breakfast was great. Very helpful staffs. Highly recommended! more

Management response from
Direzione_Universo, The Management

Dear logan33961, Your good review about our Best Western Hotel Universo was very flattering for us to read and we wish to thank you very very much for having chosen our hotel for your stay in the Eternal City and for sharing your experience with all the TripAdvisor community. We are glad that you and your family found our location...

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4 of 5 stars
Victoria
13 Jul 2009 | Trip type: Couples
1
person found this review helpful

We stayed here twice in May and would happily stay again. The rooms were spacious, the breakfast was yum, and the staff were friendly and helpful. You could walk to a lot of Rome's attractions from here but we chose to use the hop on hop off bus which had a stop just around the corner. more

Management response from
Direzione_Universo, The Management

Dear VicAlan07, thank you for reviewing the Best Western Hotel Universo and for choosing it for your stay in the Eternal City. We have been very flattered by your comments and glad to read that our Hotel services met your expectations. The Management together with all the staff of the Best Western Hotel Universo work to make every client's holiday...

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5 of 5 stars
Paris
30 Jun 2009 | Trip type: Business, Solo travel

I've been a few times at the Universo this last 6 months for business. Before to find Universo, I have tried some other hotels around Termini but I've never found a so good place. Staff is professionnal, Rooms are large, bathrooms are delightfull, very clean, very well equiped, beds are very cumfortable, breakfast is served in the room at the... more

Management response from
Direzione_Universo, The Management

Dear Mr. troch, first of all we would like to thank you for having chosen the Best Western Hotel Universo for your roman stay. It was a real pleasure reading that our services satisfied your expectations at the best. Thank you for sharing your experience here on TripAdvisor. Comments like the one you have wrote are important for us in...

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4 of 5 stars
Puerto Rico
25 Jun 2009 | Trip type: Family

I had read in a website that it was - "2 Minutes from the Termini Stazione" - So I have to clarify that this is if you get the right end!!! The Train Station is huuuuge and we got off the very other end and it was a 20 minute walk, but after walking with our suitcases through the street... more

Management response from
Direzione_Universo, The Management

Dear smc83, many thanks for your good comment about our Hotel. We are content you and your family enjoyed the stay at the Best Western Hotel Universo. Thank you also for having reported in the review your satisfation about the accomodation received, infact our rooms have all been recently renovated and that's in order to reach higher quality and service...

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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy