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| Marcella Royal Hotel | £155 | 0.5 mi 0.8 km |
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| restaurant | Distance | Rating |
|---|---|---|
| Ristorante Esedra La Grotta Amatriciana | 0.0 mi 0.1 km |
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| Babbo's | 0.3 mi 0.5 km |
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| Sa Tanca Crostaceria | 0.4 mi 0.6 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Palazzo Massimo alle Terme | 0.1 mi 0.2 km |
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| Teatro dell'Opera di Roma | 0.1 mi 0.2 km |
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| Piazza della Repubblica | 0.2 mi 0.3 km |
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| Title | Source |
|---|---|
| “Great room rates” | Venere.com |
| “Inside the Universo Hotel” | VirtualTourist.com |
| “A great hotel at a great rate” | VirtualTourist.com |
Stay was one week. This is an EXCELLENT hotel for the money. All rooms renovated in a Westin Hotel style. Floor 7 rooms have a private balcony with A+ Rome views. Bathroom was new and marble with tub/shower. Bed was great! Location by Termini Train Station made day travel a breeze. On a nice street with other tourist hotels and... more
Dear Aybc, we have been delighted to read that you enjoyed your stay at Best Western Hotel Universo. One of our main goals is clients' satisfaction therefore we were more than pleased to acknolewdge that you were happy with your room and with the hotel location. The central position of Best Western Hotel Universo allows our guests to reach every...
our room was spacious and had a big tv..the hotel is centrally located..10 to 15 minutes walk from the train station..the breakfast was good, many to choose, the staff spoke english, restaurant served sumptous food even though we came there late, there was a gym but we were not able to use it, internet cafes outside and some food shops,... more
Dear Client, Thank you so much for reviewing Best Western Hotel Universo here on TripAdvisor. We really appreciate your comments about our hotel and staff. We are glad you benefited from our convenient location and were able to enjoy and get around Rome easily. We are pleased to read that you liked your assigned room and the tv. Our main...
Stayed here for 2 nights on a business trip. Location is quite good- bvery close to Termini (the main train station) on a nice enough street with other hotels. The staff were generally very nice and helpful other than 1 guy with glasses who worked at night- he was so bloody rude, arrougant and unhelpful. One the first night, the... more
Dear Sir, first of all we would like to thank you for taking the time to share with us your experience at our hotel. Our clients' reviews are important to improve the quality of our hotel, we are strongly customer oriented and we do not only care about quality but also about the professionalism of our staff and the helpfulness...
Had a lovely stay at Universo. Location is perfect being around the corner from the main Termini (including both metro lines) and easy walk to Coliseum, ancient Rome, Spanish steps etc... Very nice room with lovely bathroom. Very clean. Friendly staff. Breakfast was fine but got a bit repetitive as we were there for 8 days. Only complaints would be... more
Dear Client, we were very pleased to acknowledge that either our hotel and the area met your expectations and we would like to thank you for posting a good evaluation about us. We are concern that customer care is what makes the difference in our clients' holidays and both our management and our staff are strongly working in order to...
We stayed at Universo six nights at Christmas time in twin room, and we did like it a lot. The staff was very polite and helpful. Room was clean and nice looking with relatively new interior, yet a bit small. Bathroom was spacious and beautiful. The double bed was about average. Working A/C and openable window. Breakfast was OK, but... more
Dear Sir, we were pleased to read that your experience in our hotel has been pleasant and we thank you for taking the time to write us your comment. Any comment either positive or negative help us to improve our services to please all our guests. We hope to have you again as our guest very soon, best regards
My husband and I stayed at the Hotel Universo in November 2007. We had a pleasant experience at this hotel. It is located very close to the Termini which makes all of Rome very accessible using both the bus and the metro. We arrived early in the morning after a terrible overnight train ride (as a result of the train... more
the hotel is ideally located, 5 minutes from the trainstation. the rooms are equipped very beautiful and modern. Breakfast was ok. the staff is helpful - we could easily switch the room (air conditioning didn't always work). finally, i would go again. more
Dear Client, we were glad to acknowledge that your stay at our hotel has been pleasant and confortable. Thank you for taking the time to write a rewiew. We hope to have you soon again as our guest. Best regards
We had to wait for abaut 40 minutes for the room, because they culdn't fine our resevation, which was made 3 months in advance. The room was too small and to close to the elevator that had a terrible sound. Things disappear from the room and no body take any responsibillity. more
Dear Sir, we are very sorry to read you were not satisfied about your stay in our hotel. We want to thank you for your comment, which is helpfull for us to improve our services as customer care is one of our first goal. Regarding loss of things in the room we are deeply sorry and suggest you to contact...
We were very encouraged when we stepped into the hotel. We thought it would be a comfortable place to stay. We wouldn't say that now. Mario at the front desk was the rudest man we encountered in our 11 day vacation. Seems he thought we were there to make him happy! Bed was nice and comfortable. Room was a reasonable... more
Dear Sir, it was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant, we thank you for having reported your disappointment. We are sure that any comments either positive or negative from our clients are important to improve the quality of our hotel. Loving care toward our guests is one of our primary goals,...
Never having been to Rome, everyone knows how hard it is to find a good hotel. I chose this BW Universo with Trip Advisor's help but I was a little concerned about the reviews. What I encountered was a very nice hotel, with a very good location a few steps from Termini Station, helpfull staff (including with our luggage, which... more
Dear Sir, thank you for your good review, we hope to have you again soon as our guest. Best regards
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