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| restaurant | Distance | Rating |
|---|---|---|
| Ristorante Esedra La Grotta Amatriciana | 0.0 mi 0.1 km |
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| Babbo's | 0.3 mi 0.5 km |
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| Sa Tanca Crostaceria | 0.4 mi 0.6 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Palazzo Massimo alle Terme | 0.1 mi 0.2 km |
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| Teatro dell'Opera di Roma | 0.1 mi 0.2 km |
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| Piazza della Repubblica | 0.2 mi 0.3 km |
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| Title | Source |
|---|---|
| “Great room rates” | Venere.com |
| “Inside the Universo Hotel” | VirtualTourist.com |
| “A great hotel at a great rate” | VirtualTourist.com |
We have stayed with the same chain in Rome before and had no dramas at all - that property was full so we picked the Universo. Knowing that it was a hot and humid Roman summer we ensured that the property had air conditioning when booking - and even confirmed it at check in. We were lied to - the... more
Dear Sir, thank you for taking the time to write a letter about the airconditioning problem you had while staying in our hotel. We are deeply concerned that room condition did not meet your expectations; please accept our sincere apology. Guest satisfaction is the goal of our management. and we would like to assure you our best efforts to improve...
I spend 3 nights at this hotel. It is centrally located only 2 minutes walk from central station "Termini". I had a double room for single use. The room was clean, there was absolutely no noise, very nice bathroom, comfortable bed. The only negative thing is that the hotel staff could be more friendly. more
We had read mixed reviews about this hotel. we stayed 4 nights. our general comments are: Overall, it was ok but did not stack up to other accommodation on our trip through France, Italy and Greece. * the rooms were refurbished, however some aspects were poorly done - though were spacious enough, large beds and new tvs etc * no... more
Dear Client, we regret that your stay in our hotel did not meet your expectations, we then pray you to accept our sincere apologies. One of our Management's first aims is customer care Negative comments are important in order for us to strenghten our commitment toward all our guests. Thank you for taking the time to write the review. We...
A party of 15 of us stayed in the hotel for a long weekend in Sept 07. Overalll we had an excellent time. The city was great and we were very impressed with the hotel. To be honest I had read a few bad reviews of the hotel before the trip but am happy to say that I had no... more
Dear Sir, first of all we would like to thank you for your taking your time in writing your experience in our hotel. We would like to thank you for your nice rewiew and we hope to have you soon again as our precious guest. Best regards. The Management
Just came back from a long weekend in Rome where we stayed at the Best Western Universo. Located just a couple of blocks from the Stazione Termini, it was really well located ro take the metro around Rome. The hotel is newly renovated but the rooms are quite small and there's not much storage for your luggage and clothes. Especially... more
My husband and I stayed there for 7 nights (Apr 2008). There are some positive things, but also some really annoying things about this hotel. The negative points are: 1. The hotel is near a very central avenue, so sometimes it got a little difficult sleeping at night with all that noise. 2. We expected a more decent breakfast from... more
Dear Client, thank you for posting a review about our hotel. All the comments, either positive or negative are usefull in order for us to improve our services. We would like you to accept our sincere apologies for the treatment received by our staff, we would like to assure you that it will not happen in the future. Regarding the...
The Best Western Universo enjoys an excellent location in Roma. The entrance is not on one of the busier streets so it's safe to walk around the immediate area without the threat of heavy traffic. There are numerous small restaurants nearby - all with moderately priced tourist menus. The walk to the Termini Station with it's large bus terminal is... more
Dear Client, thanks for spending your time to write a review about our hotel. We took notice of your comment about our rooms accessories, decoration and carpet, we apologize if they did not meet your expectations. At the time of your visit, our hotel was still renovating its internals to satisfy all our clients' needs. We therefore hope there will...
We recommend the Best Western Universo Hotel in Rome. Our stay there was very satisfactory and we actually extended our visit from 6 to 11 nights. The location is good - three blocks to Station Termini which has easy access to bus and train transport. There are several cafes and restaurants in the vicinity and good shopping is an easy... more
Dear Client, we were pleased to read that the experience in our hotel met your expectations. Taking care of our clients is important to us and good reviews as yours, are an encouragement to improve our services more and more. We really do hope to have you soon as our guest again, yours faithfully
We found this hotel to be well located and absolutely beautiful. Our room had been recently renovated and had a lovely flat screen TV, huge bathroom and amazing lighting. We found the staff at reception to be very helpful and friendly. Breakfast was superb, with a large range of hot and cold food. Would definitely return here. more
Dear Client, we were glad to acknowledge that your stay at our hotel has been pleasant and confortable. Thank you for taking the time to write a rewiew. We hope to have you soon again as our guest. Best regards
As promised, we returned to Best Western Universo for our return visit to Italy! We stayed at the hotel for 3 nights, once again and had a great time. Service was excellent and we had no complaints. We stayed in room # 541, located on the 5th floor. The room has been recently renovated and we loved it. Flat-screen TV,... more
Dear Client, we are grateful for the good evaluation given to our hotel. Thank you also for posting your beautiful photos. Our management is very attentive toward clients' necessities and our staff daily keep on working to improve even better all our services. We are then looking forward to serve again your lodging needs in the future
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