We were pleased with the room and the breakfast--big for European travel--and the location was pretty good too. The desk help was very spotty. The poor guy who was working Saturday night seemed bewildered when we asked for help making a reservation at a restaurant, and we had a lot of trouble trying to organize our taxi for the airport... More

Booked on line didn't look like pictures they posted.The room was dirty,dark, full of ants,rude staff.Wasn't in room for 2 minutes ask for refund. No luck (FIRST CLASS TOILET) More

This was my second trip to Rome, and together with my wife and children for the first time. The standard, service, food, rooms and facilities at this hotel is far below 3 stars even for Rome. We had a 10 day stay with two children and found we needed to buy breakfast every day our selves due to the standard... More

This hotel was excellent. The staff were lovely, welcoming and always willing to help with directions or taking bags to your room. The location near to the main station was great. Also very close to most of the main attractions. The facilities were great, air con amazing, bar great (but shut very early), food was also great. I would strongly... More

Convenient location near Termini Station but our room was dark with a persistent smell from the drains in the bathroom. The shaver light and socket, tv and room safe did not work and there was a part missing from the window vent which meant it could not be closed. The fittings are very old fashioned and in poor condition, and... More

booked hotel for my parents, father got a stroke, cancelled the trip and taxi 2 months in advance but still got charged for one night and taxi one way after. have no words for this kind of treatment so please stay away from these robbers More

This hotel came with a package I bought through a travel website that included eight nights and non-stop airfare leaving on a Friday and returning on a Sunday. Based the going rate for that airfare, this room ended up being less than $50 a night. At that price, about half of what the going rate is, the room was a... More

The best thing about this hotel is the location, near Termini train station and near Metro. My room had ants crawling around everywhere. It was very dusty and the wall paper was peeling off the walls. There was a horrible stench of smoke even if all the rooms are non-smoking rooms. It was so bad that when I got home... More

We had a horrible experience! We had made a reservation with a travel website a month before and had gotten a good rate. When we arrived at the hotel jet lagged and anxious to get to bed, they would not honor our already paid reservation. The staff was very rude. Instead, they sold our rooms to people that were willing... More