Stayed here Oct 2011 with cosmos tour group but would never stay there again. While having breakfast with our tour group my 12 year old son dropped his scrambled eggs to the ground. Before he even had a chance to tell me a very rude waitress came over to him demanding why that had happened. We were so embarrassed. I...
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Dear Guest,
We regret for your negative experience and we really want to apologize for it.
I have informed the Restaurant Mgr. about the problems you have had at the breakfast time, usually we receive positive comment and compliments for the waitress who work at the restaurant, we apologize if you felt embarrassed in that occasion. We will investigate about...
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I have no idea how this hotels got a 4 stars rating. Not only that the rooms are old and in need of restoration but they are very poorly designed (the bathroom especially, if you are using the toilet you will have your feet under the sink and the shower cabin is sooo small that you will always touch the...
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Dear Guest,
We are very sorry to read you comment and we really apologize for the inconvenience. You book for a Basic room, choosing the better price that we offer, this type of room is the most affordable(very very cheap for a 4 stars hotel) and that kind of rooms are located in the first floors and has simple fornitures,...
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My sisters and I stayed on two occasions at the Pineta Palace, the first was part of a Cosmos Tour we were expecting 4 star and we were really disappointed as the hotel was in a suburb of Rome not walking distance it was serviced by bus and taxis anyway we were in the basic rooms and we were terribly...
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Dear Guest,
thank you very much to give us your opinion. As you wrote in you post we have 3 categories of rooms: Basic , the cheap one, old style furbished but with all comforts you need; Classic partially restructured located on the higher floors of the Hotel and the Executive rooms for very demanding guests, so we have rooms...
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Stayed here pre-Cosmos bus tour. We booked on-line well in advance and got a great rate!
We weren't expecting too much after reading the reviews on trip advisor, so we were pleasantly surprised with our accommodations! Our rooms were older, but clean. We all had balconies, but had to be careful not to shut the patio doors, as once the...
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Dear Guest,
I would like to say you thank you by all the Pineta Palace's Staff about your positive comment!
We hope to see you soon in our Hotel.
Regards
Valentina Volpe
Hotel Pineta Palace
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Good hotel, but needs restauration.
The hotel is in a residencial neighbourhood, in a quiet place. Is far the metro statios. To get the metro first you have to get the bus.
You have pay tu use internet wi fi.
I don't recomend for tourists.
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Dear Guest,
The Hotel is just 2 minutes walking to the bus stop who picks you up till the Metro Station Cornelia (4 stops-5 minutes), the Reception can provide for our guests the tickets for public transports , with one ticket you can take one bus and the subway , so the same ticket could be used for both.
The...
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We stayed at this hotel due to our Cosmos Tour leaving from here. Found the front desk service wasn't very helpful (almost like we were an inconvenience to them). We asked the staff how to get to the Metro and they told us to get the #49 but didn't tell us they sold tickets so we ended up walking to...
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Dear Client,
I'm very sorry to read your comment and we apologize for the inconvenience. I also informed our reception manager about your complain, usually our reception staff are kind and helpful. we thank you anyway for your comment, because it is useful to improve our service.
Hoping you will give us a second chance to show you that our...
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We were originally booked to go to Pinewood Hotel, but as review we had to be transferred to Pineta due to Pinewood not having our booking (or so they say!)
We arrived here feeling a bit put out to say the least (not Pinetas fault) - it was raining very heavy.
We were checked in very quickly by a lovely...
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Dear Guest,
We would like to say Thank you for your positive comment about our service from all the Pineta’s staff, we always try to do our best to give a good service to our guest. We have different kind of rooms for different needs and last one given to you was probably a basic that is our simple and...
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We stayed here just for one night as part of a Cosmos tour. The room was comfortable and clean and the breakfast good. Our only comment would be that they need to redesign their bathrooms. The bathroom was very small and a huge square washbasin overlapped the toilet! Consequently even a small person would have difficulty sitting on the toilet...
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Dear guest,
Thank you very much for you positive comment and we are glad to inform you that we are going to change the big washbasins to smaller ones to give more comfort and to create more space in the bathrooms,
just some basic rooms still have the old ones.
Hope to see you soon in our Hotel
Regards
Valentina...
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Great location just one bus ride into centre of Rome. nice and clean, but staff not helpful and very noisy you can here everything in every room. The breakfast was terrible lots of tours in at the same time so it was noisy and the staff couldn't keep up with the demand
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Dear Guest,
we are sorry to read your comment and we really apologize for the inconvenience, I informed the Reception Manager about the problem had with our staff that usually are kind and helpful, about the noises unfortunately not all people understand that they have to respect the others, usually we set in the Restaurant a special individual's area apart...
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I spent four days here with friends. The hotel is clean. Staff were friendly and helpful. Level of service and accommodation is in accordance with the price. The availability of the center by public transport is good.
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Dear Guest,
we are happy to read your positive comment and I would like to say Thank you by all the Pineta’s staff. We hold in great consideration the impressions and the suggestions of our customers because they help us to give always a better service.
We hope to see you soon in our Hotel!
Regards
Valentina Volpe
Hotel Pineta...
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