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Sheraton Roma Hotel & Conference Center

4.0 of 5
Viale Del Pattinaggio 100, 00144 Rome, Italy
Hotel amenities
Ranked #497 of 1,293 hotels in Rome
3.5 of 5 stars 770 Reviews
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770 reviews from our community

What travellers say about this hotel
  • Shuttle buses(22)
  • Free internet(10)
  • Very good(9)
  • Club lounge(8)
  • Friendly and helpful(5)
  • Other review(3)
  • Metro station(3)
  • Rooms are clean(3)
  • Public transportation(3)
Traveller rating
    149
    321
    174
    95
    31
Only show reviews for Family (82) | Couples (164) | Business (87)
Date Rating
wwwkrystellacom
uk
Senior Reviewer
8 reviews
7 helpful votes
2 of 5 stars Reviewed 5 December 2011

I am writing this after order room service for the second night in a row. I ordered lasagne with antipasta starter, the antipasta was OK, the lasagne I found after eating was in fact spinach and ricotta ravioli topped with bolognese sauce. The bread was not served with any oils!! this was my second meal and the first meal was... More

Was this review helpful? Yes
Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear Wwwkrystellacom, Thank you for taking the time to post your comments. We regret that your recent stay did not live up to your expectations and that you were so disappointed with our food and beverage service. Please know that this is well below our usual standards as we strive to provide an efficient service at all times. We have... More

FrankDLaw
San Francisco, California
Contributor
11 reviews
135 helpful votes
4 of 5 stars Reviewed 29 November 2011
3
people found this review helpful

Stayed at this hotel for 3 days before boarding a Mediterranean cruise. Its main drawback is that it is not located smack in town. However, the city is accessible by public transport although, due to language problems, we made the mistake of inadvertently buying a unlimited travel ticket on a bus and due to ignorance, hailing a taxi for the... More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear FrankDLaw, Thank you for sharing your experience. We are pleased to learn that you found your room comfortable and have planned a major upgrade of all our guestrooms that will provide additional comfort to our guests. The Hotel Management More

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Biggsy72
Vancouver, Canada
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed 28 November 2011

Stayed only two nights in this hotel, but found the service mediocre. The location is poor, the rooms definitely not up to expected Sheraton standard. This hotel seems to be used as an adjunct to the airport for airline personnel and the overnight choice for pre-cruise passengers. I would not stay there again; the cruise lines could do better in... More

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Mitchmadcat
2 reviews
3 of 5 stars Reviewed 24 November 2011

Do not eat in this hotel food is poor and u pay €14 for soup coming out from a tin pizza bland tomatoes from a tin too burger €18 Mc Donald compare to the one they serve here is a gourmet burger More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear Mitchmadcat, Thank you for your review. We regret to learn that the quality of our food did not live up to your expectations and hope there will be a chance for us to welcome you back and leave you with a better impression on your next stay, The Hotel Management More

Love2TravelVA
Chester, VA
Top Contributor
71 reviews
91 helpful votes
3 of 5 stars Reviewed 22 November 2011

My husband and I stayed at this hotel before embarking on a Mediterranean cruise. There was nothing remarkable about the experience. Although we were upgraded, the room was tiny. I'd hate to see what a regular room looks like. Concierge was rude and unhelpful. Hotel has 4 PCs in the lobby for guests' use. That's not enough for the size... More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear Love2TravelVA, Thank you for sharing your experience with us. We are sorry for the negative impression you received from our front desk staff and wish to thank you for your feedback which will help us in our ongoing efforts to improve our service. Due to the renovation works which involved the conference center facilities and part of the Hall,... More

Rachit R
Jaipur, India
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 22 November 2011

Sheraton Roma, a big hotel but thats it. Time to renovate really. Carpets, decor, room interiors, bathrooms, restaurant all needs a transformation. Buffet is poor as per international standards, meant probably only fpr cheap travelling groups or bulk conferences. Your request for a bottle opener is refused, charged or recommended that the guest should himself go down to the bar,... More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear Rachit R, Thank you for your feedback. We are sorry to learn of the disappointing experience you had during your stay. All of our associates are expected to provide a friendly and efficient service at all times, to make our guests feel as though they belong during their time with us and we regret this was not your experience.... More

Pumpkin20
Bathurst
Contributor
18 reviews
8 helpful votes
3 of 5 stars Reviewed 20 November 2011

Dont expect this hotel to be anything like the Sheraton here in Australia! Tiny rooms with decor locked in the 70's!. More

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palalb
Manchester, United Kingdom
Contributor
11 reviews
3 of 5 stars Reviewed 20 November 2011

As other reviewers have said the hotel is fairly near the airport. if you are arriving or departing when the shuttle bus goes then I would recommend it. Location – metro is 10 min walk away or a short taxi ride. However coming back late in the evening there is a lack of taxis and the walk back is risky... More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear palalb, Thank you for taking the time to review our hotel. We regret to learn that you were disappointed with the level of service you personally experienced. We have recently renovated our conference center and the next phase will include our restaurants, bar and all of our guestrooms. We hope that you will consider staying with us again after... More

Aunty_I
1 review
3 of 5 stars Reviewed 19 November 2011

Hotel rooms were old looking and in need of a make-over and repairs. Service staff including reception and restaurant staff and concierge were polite and efficient but certainly not very friendly. I don't remember anyone actually smiling at me during my 5-day stay, let alone greeting me. We had meetings on level 2, which were converted from 2 hotel rooms.... More

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Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear Aunty_I, Thank you for your review. We have just finished renovating our conference center facilities and part of the lobby and our next phase will involve our guestrooms as well. Sorry to learn about your disappointment with our meeting package, as we also offer tailor-made proposals The Hotel Management More

aussie-on-vacation
australia
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 19 November 2011

Stayed two nights at this hotel..the rooms were large and the hotel shuttle from the airport was good,we walked 10 mins too the train station to go into Rome and caught the free Sheraton bus direct to the hotel in the afternoon,check in was a little slow,but the price thru hotwire was great..would stay again if in Rome More

Was this review helpful? Yes
Sheraton Roma, General Manager at Sheraton Roma Hotel & Conference Center, responded to this review
23 December 2011

Dear aussie-on-vacation, Thank you for sharing your experience here at the Sheraton Roma. Looking forward to welcoming you back! The Hotel Management More

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Sheraton Roma Hotel & Conference Center Also Known As

  • Sheraton Rome
  • Rome Sheraton
Address: Viale Del Pattinaggio 100, 00144 Rome, Italy

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Sheraton Roma Hotel & Conference Center
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