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Best Western Hotel Spring House


Hotel class 3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
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Reviews you can trust

91% Recommend
4.0 of 5 stars 422 reviews
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By trip type
All (422)
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5 of 5 stars
louisville, ky
9 Oct 2009 | Trip type: Family

We stayed at the Hotel Spring House in September, and the trip was wonderful. The service was excellent, with Benny being a great help. We got a deluxe room with a baby bed, it was to small for a deluxe room. Not sure if they overbooked or what. Everything else was great. Thank you for the great trip. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, Thank you very much for your review. I would like just to clarify that we did not overbook, it is not our way of working, because we think that we will loose on credibility. I am sorry that you thought that your room was a little too small, our deluxe rooms are usually meant for two people and...

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5 of 5 stars
Austin, TX
1 Oct 2009 | Trip type: Family

The Hotel Spring House was great. The location was perfect because it was such a short walk to the Vatican/St. Peter's! We also walked to all the Roman attractions (Colosseum, Spanish Steps, Trevi Fountain, etc.) so no public transportation was necessary for us. I do agree with a previous writer, however, about getting off at the Cipro Station instead of... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you very much for all your nice compliments regarding the Bw Spring House! I am happy that your experience in our hotel has been great. I will be happy if you decide to stay again with us next time! Best regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
Toronto, Canada
30 Sep 2009 | Trip type: Family

The Best Western Hotel Spring House is located steps from the entrance to the Vatican Museums, which was great for our Vatican trip, and also great for mornings and nights when we wanted to take photos of St. Peter's Square, which was only a 10 minute walk from the hotel (great considering the size of Rome). The walk to the... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir or Madame, I am happy to know that you liked our hotel and I want to thank you for all the nice words about our employees. We always do our best to satisfy our Guests' expectations. Regarding your note about the room size, I would like just to say that we have different kind of quadruple rooms that...

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4 of 5 stars
Washington DC
29 Sep 2009 | Trip type: Couples

We just returned from Rome and I just wanted to let everyone know this hotel is so clean and a bit larger than most hotels in Rome. Our superior room had a large bathtub unheard of in Rome. The front desk made arrangements for all our excursions to pick us up at the hotel even though they advertised we had... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Mr Glen and Ms Paula, I am extremely happy to know that you had such a nice esperience with us. Comments like yours give us the energy to continue doing our job in the way we have been doing it so far! Thank you again a really hope to see you again next time! Best Regards Jessica Ottonello Cuatomer...

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4 of 5 stars
Ireland
28 Sep 2009 | Trip type: Family

I booked this hotel specifically because it offered a gluten free station for breakfast. We stayed for 3 nights and found that the gluten free station wasn't restocked from day to day and we actually had to point out that some of it was out of date. Also, we went to the hotel bar the first night we were there... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you very much for your review and for the time spent writing it. I am sorry to realize that you were not happy with the service offered. I would like to take this occasion to clarify a few points that you are discussing: It is very surprising and bad to me what you said about the breakfast...

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4 of 5 stars
ca
26 Sep 2009 | Trip type: Couples

Nice, clean hotel with friendly, English-speaking staff. Rooms are tiny but that's the case all over Rome. This is a great location for the Vatican and the price looks right. Try going to Pizzarium nearby. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, I would like to thank you for letting everybody know that you liked our hotel! I hope you can come again to visit us next time! Best Regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
South Florida
18 Sep 2009 | Trip type: Friends getaway

We choice this place because when we got into Rome we had a Vatican tour planned for the following morning then were heading to Tuscany. First let me say that in general the Vatican area is not a great area in Rome. I think it is safe enough, but lacks restaurants, nightlife & is not near the other attractions. I... more

Management response from
jessicaottonello, Customer Care Specialist

Dear SIr/Madame, Thank you very much for writing a review about our hotel! I am glad that you spent a lovely stay with us. We always do our best to satisfy your requests. About the area where we are located, I can just say as you mentioned, that off course it is not the proper heart of the night life...

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4 of 5 stars
Florida
17 Sep 2009 | Trip type: Couples

Staff is very helpful and friendly. Excellent breakfast served by conscientious staff. Two minutes walk to Vatican Museum entrance, fifteen to St. Peter's Square; near Metro and many bus lines. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you so much for sharing your experience about your stay at the BW Spring House. I hope you can come to visit us again in the future! Best Regards Jessica Ottonello

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4 of 5 stars
Chappaqua, NY
13 Sep 2009 | Trip type: Family

We were a family of 4 (two adults two kids). We stayed for 4 nights. We were provided a room with sufficient bedding for 5. Room was clean and comfortable - if not a bit small...but it is Europe after all. Breakfast was good with meat (bacon or a sausage) and scrambled eggs available each day. The Breakfast hosts worked... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, I am glad that you have appreciated our breakfast selection as well as our family oriented room typologies. When travelling, we know how important if to find a room that can fit all the family’s members together. I hope to see you again next time! Best Regards Jessica Ottonello Customer Care Specialist

Loved it!
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5 of 5 stars
London, United Kingdom
13 Sep 2009 | Trip type: Couples

First things first, please stop at the Cipro metro stop not Ottaviano (though on the train map this is considered the Vatican line as instructed by the hotel directions. The rest of the hotel directions are accurate). It really is quite a bit nearer. It was really lovely to come back everyday to a perfectly cleaned, quiet and nicely air-conditioned... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you for your nice review! I am happy that you found in our hotel the perfect place to start descovering Rome's touristic attractions. I hope to see you again if you decide to come back! Best Regards Jessica Ottonello

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Best Western Hotel Spring House Also Known As

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy