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Best Western Hotel Spring House


Hotel class 3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
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Reviews you can trust

91% Recommend
4.0 of 5 stars 422 reviews
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By trip type
All (422)
[ Date ] [ Rating ]
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4 of 5 stars
New York
4 Sep 2009 | Trip type: Couples

We stayed here for 2 nights in mid July 2009 as part of our Europe tour. The Spring House in Rome is one of the best quality Best Westerns I've seen. Although not centrally located, it is professionally/efficiently managed and superbly maintained. Hotel and room decor were top-notch --we only wish we had more time to enjoy our balcony. Location:... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, I am extremely happy to noticed that we have satisfied your expectations! You can't imagine how important is for us! Again, thank you for your time and I hope to see you next time for a longer stay. Best Regards Jessica Ottonello

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5 of 5 stars
West Sussex
30 Aug 2009 | Trip type: Family

The location is excellent. Only two hundred yards or so from the entrance to the Vatican Museum. Nice quiet street. Excellent staff who spoke excellent English. Very helpful front desk staff who organised taxis, wake-up calls etc as necessary. Their bar is a little small but the drinks were generous plus the barman was happy to open your own bottles... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you very much for writing such a nice review about our hotel! I am glad to hear that we have been able to be such an important part of your satisfaction about your vacation in Rome! All the best and see you! Jessica Ottonello

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5 of 5 stars
mobile al
30 Aug 2009 | Trip type: Couples

This hotel was close to the metro station and Vatican. The room was clean and quiet. The breakfast room was always crowded but you can take a tray back to your room. You have to insert your card key to turn on the air conditioner which isn't good because you come home to a hot room each day....so it takes... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Mdame, I am glad that you had a nice stay with us! Regarding the air conditioning, I would like to inform you that it normally works while the card is not inserted in the wall...otherwise as you said the room gets warm while you are out. I am surprised and sorry to hear that you had such an inconvenient...

perfect
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4 of 5 stars
Erpent
29 Aug 2009 | Trip type: Couples

The hotel is well located, near the Vatican Museums and near the metro stations ( CIPRO or OTTAVIANO) ( 5 min walk) We stayed four nights. The room was little but really practical. There was a fridge and the bottles of water are free. The bathroom has a shower, a washbasin, a toilet, a hair drier and small bath products.... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Mr and Mrs Lacomblez, Thank you very much for your nice compliments! I am glad that we have satisfied you in all the aspect described by your review. I hope you will come to visit us again in the future! All the best! Jessica Ottonello

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2 of 5 stars
NY
26 Aug 2009 | Trip type: Family

Stayed here after a cruise here are my pros and cons: Pros:Price(abt $100 USD a night), Location(about 3 blocks from Vatican City), and Breakfast( its free and its hot, Coffee is bad, but milk is good) Cons: Condition of rooms, The bathroom showers had mold on them, Sometimes they consider a lumpy pullout couch as a full. I stayed for... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, Thank you for taking the time writing about our hotel. I am sorry not to have been able to satisfy your expectations. I would like to inform you that our Staff is always at disposal for any requests of having a different room and I am surprised to know that you are stating the opposite. Maybe during your...

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3 of 5 stars
North Carolina
15 Aug 2009 | Trip type: Family

This hotel is right around the corner from Vatican. Next door is a grocery store which was convenient to purchase water and snacks for our stay. The hotel included a nice breakfast with our stay with eggs, sausage, cereal, yogurt, toast, bagels, pastries, etc. We liked the location because it was close to the metro stations making traveling to attractions... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, First of all thank you for writing about our hotel so nicely! We are pleased to know that we helped you having a good vacation in Rome! Our hotel is very family oriented since we have different rooms that can host up to 5 adults. I hope to see you again! All the best! Jessica Ottonello Customer Care...

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5 of 5 stars
Montreal
15 Aug 2009 | Trip type: Family

The staff was very friendly and the breakfast was excellent. Very well located and the rooms are clean and big for a reasonable price. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for your review, i hope to see you again next time! Best Regards Jessica Ottonello Customer Care Specialist

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2 of 5 stars
Victoria, Canada
31 Jul 2009 | Trip type: Solo travel
1
person found this review helpful

I spent nine nights at the SpringHouse to attend the 2009 Fina World Aquatic Championships. The hotel was a great choice for me. Very very clean, and an excellent selection at breakfast which was nice as it was good to have variety for 9 days! My single room was very small with a load bearing pillar in the middle (you'll... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, It's so nice to know that during your long stay you felt safe and relaxed in our hotel! This makes us so happy! I would like just to clarify that the single room you were in, is actually advertised in our website and you can see the picture! ;) Hoping to see you again! Regards Jessica Ottonello

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4 of 5 stars
Vienna
25 Jul 2009 | Trip type: Family
1
person found this review helpful

My husband and two teenage children stayed in a family room in this hotel a few weeks ago. The room was clean and well maintained. The airconditioning worked very well, and the beds were firm but great. The room was certainly on the small side (as are most european hotels), but we really only slept there. The bathroom was the... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Madame, Thank you very much for spending some time giving your feedback! I apologize for not exceeding your expectations regarding the bathroom size. I would like to let you know that since we are always happy to give you all the assistance required during your stay, If you decide to stay with us again, we will be pleased to...

nice hotel
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4 of 5 stars
nyc
23 Jul 2009 | Trip type: Couples
1
person found this review helpful

We stayed here for 2 nights as part of a rome/florence trip. It's in a perfect location for visiting the vatican which we did both days. The city center is a short metro ride away. The rooms are small but have nice clean bathrooms. The TV was worthless but you don't go all the way to rome to sit in... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for writing about us! We will be pleased to have you in our hotel again next time! Regards Jessica Ottonello Customer Care Specialist

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Best Western Hotel Spring House Also Known As

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy