The attitude of the staff was very disappointing, rough and arrogant. Even the Director was talking to us as if we were staying there free, and please note we were paying 145 euros per night for such a small room. after evening till morning there is only an old man sits at the reception and he don't know english and...
More
With more then 10000 guest/year we're proud to earn a lot of "Excellent staff" or something like this. The customer satisfaction is on our premise and our treasure.
Sometime (very few time) some guest cannot be satisfied.
We must select guest in order to avoid troubles to the other.
Your freedom must stop at time it doesn't respect other's one.
More