Stayed at the Donna Laura Palace for a weekend in October 2009. We had booked the Deluxe Triple Room which was spacious, well furnished and more than fitted the bill. Reception staff were pleasant enough although didn't exactly go above and beyond the call of duty! The area in which the hotel is located is a bit out from the... more

Seriously. I really can not understand the difficulties people had with this hotel. I did a really stupid thing, so I thought. I picked this hotel purely on the photos I saw whilst browsing through my holiday provider. I didn't read any reviews until the night before I flew and thought that I had made the biggest mistake of my... more

We finally arrived at the hotel after a long train journey from Florence. The entrance hall of hotel looked good and we were looking forward to a warm welcome. However, the reception staff told us that there was a problem with our room (no electricity or hot water) and that they'd reserved us a room at their sister hotel even... more

The hotel from the road looks like a private residence - the entrance is thorugh a driveway come car park and the taxi cannot drive to the front door to drop you off. The area has a wide range of buildings and was quite safe to walk around at night (as long as bushes were avoided due to the homeless... more

Like I said the hotelroom was good but the breakfast was terrible. more

We booked the triple deluxe room for a weekend trip with our young niece. The room was a standard double with a third bed squeezed into the limited space. I asked at reception but was told that a deluxe triple is just a standard double with another bed put into the room. It was nothing like the description or photo... more

The rooms in this hotel were nice, clean and quiet. Can't complain about them. Some of the staff had serious attitude. On our departure on the last day, we asked the man at the reception to call us a taxi. He made a phone call, said it would be €70 to the airport. We told him we had just paid... more

Of the three hotels we stayed in during our trip to Italy, this was the most expensive and the most disappointing. When we checked in, we found cigarette ashes on the bathroom floor and hairs on the sheets. Some members of the front desk staff were wonderful, but some were rude and seemed bothered to have to send an extra... more

We are a 60 year-old couple traveling independently in Italy for the first time. Our 3 week trip was arranged by a travel agent. We requested standard double rooms in smaller, interesting hotels. The hotels knew we were celebrating our 40th wedding anniversary. We found the Donna Laura exactlly as advertised on their web site and more. The room, 302,... more