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All 88 Genoa hotels

Sheraton Genova Hotel & Conference Center

4.0 of 5
Via Pionieri ed Aviatori d'Italia, 44, 16154 Genoa, Italy
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Sheraton Genova Hotel & Conference Center
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59%
Ranked #53 of 88 hotels in Genoa
Most recent review
4 of 5 stars Reviewed 22 May 2013
LittleFox77 Helsinki, Finland
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156 reviews from our community

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Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 22 May 2013

Hotel seems to have had its best days. If you are passing by, hotel is nicely situated close to the airport and main roads. Rooms are clean and bathroom is spacious. Decor is dull but room is spacious. no noise from the airport. Staff is helpful and for the price (arounc 100€ per night) it's a good value. If you... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
4 June 2013

Thank you for your comments .Indeed one of our main assets is our location , just a short walk across the road and you arrive at airport terminal. The city center is just 20 minutes by car but you can take advantage of our complimentary shuttle bus which runs on a fixed schedule to and from the city center .... More

Windsor, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 18 May 2013

I know some things get lost in translation but this was ridiculous. First, they told us the rooms were air conditioned but, nope. The rooms were amazingly hot and the AC didn't function. When we brought this up at the desk we were advised to open the windows. Ok, they do know the hotel is beside an airport? Plus there... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
24 May 2013

Thank you for your feed back.Your comments are important to us . Its guest like yourself who make a difference. We are sorry that you have encountered an unpleasant stay with us and your points have been brought forward to the management. Should you visit us again , please do not hesitate to ask for the manager who will be... More

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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed 17 May 2013

I am amazed that this is a Sheraton, it was very shabby from the entrance through to the rooms and the wifi was poor. Location for the airport is great. The staff were friendly and helpful, but the building and its associated facilities really lets them down. Come on Starwood get this hotel upgraded.

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
24 May 2013

Dear Guest, thank you for your feed back, most of all thank you for complementing our staff and the service. As for the Wifi, we have been experiencing technical problems. However we are aware and apologise that you have found difficulty in using our service and are aiming in resolving this shortly, especially nowadays that wifi is not only a... More

Pune, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 14 May 2013

We have to say, that we got there a friendly Service, but the Room is already oldfashioned" and they should immediate "update" it. For such a high Price per night, i expect a normal Standard and not a 80 Years Design. Room was clean. Airport was just few minutes walking away,but they also offered a Airport Shuttle to get there.... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
24 May 2013

Dear Guest, thank you so much for the nice comments regarding our friendly staff who takes great pride to make sure that you experience a pleasant stay with us. As for the renovation , indeed the Hotel is in the process of renovation works. As for the Restaurant , we are sorry to hear that you were not satisfied .... More

London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 13 May 2013

We stayed in a junior suite at this hotel which is immediately across the road from Genoa airport (5 minutes walk at the most). Literally exit the airport, cross the pedestrian crossing and follow the concrete pavement across the park. If you so wish the airport trolleys can be used to transport your luggage to the hotel but beware that... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
24 May 2013

Thank you for your positive feed back. Our Staff are always ready to help in any way , in order to offer you a pleasant stay. Indeed the Hotel is just a stone thrown away from the Airport , 5 minutes in walking distance. However we also have a shuttle service available should you have any heavy luggage’s or perhaps... More

Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 13 January 2013 via mobile

This is the worst Sheraton I ever been. WIFI is very very slow. Food at the restaurant is poor. Almost no heating in the room. I do not understand why Sheraton is operating such hotel? in all I would not recommend this hotel

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Los Angeles, California
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 December 2012

I crashed here for a few hours before an early morning flight; that proved to be wise. The prompt and helpful service impressed me, and my room welcomed me to a most comfortable sleep. But no wi-fi? Reportedly, lightning had knocked it out, but I sensed no urgency to get it up and running again. The short walk to the... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
12 December 2012

Dear Mr. Paul, we are happy to read your review and above all we are glad you enjoyed your short stay with us. We hope to welcoming you again in Genova. By the way...Merry Xmas & Happy New Year. Massimo Bagnai More

Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 21 November 2012 via mobile

Staff are totally demotivated. Breakfast is the worst of any hotel we stay in. Aircon only works in some rooms. Not up to the standards needed for this quality of hotel. Can't be long before Sheraton wakes up and pulls the plug on the franchise.

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See 2 more reviews by grosgastronomy for Genoa
SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
12 December 2012

Dear Mr. Grosgastronomy, thank you for you feedback. This will help us to improve our service. We are really sorry about your bad experience . We would have preferred to meet you during your stay in order to solve the problems at the hotel. We would be apreciate if you could provide more details (room number, date of your stay,... More

Essex UK
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 15 October 2012

Second time I have stayed here and no complaints. As usual no tea or coffee making facility but that seems the norm for Italy. Room was spacious and bed very comfortable with 28" flat screen tv, Dont know if internet was charged as had own vodaphone dongle from previous italy trip. Ate in hotel restaurant and yes was expensive but... More

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SheratonGenovaHotel, Front Office Manager at Sheraton Genova Hotel & Conference Center, responded to this review
12 December 2012

Second time I have stayed here and no complaints. As usual no tea or coffee making facility but that seems the norm for Italy. Room was spacious and bed very comfortable with 28" flat screen tv, Dont know if internet was charged as had own vodaphone dongle from previous italy trip. Ate in hotel restaurant and yes was expensive but... More

Neuchatel, Switzerland
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 6 October 2012

I'm a very loyal starwood traveler, so when we were looking for an intermediate stop between switzerland and Rome,I naturally looked at www.spg.com and picked my stop-over city based on where there was a Starwood hotel. Oops! The only saving grace was the staff, who were friendly and tried their best. Let's start with the price! Outrageously high for the... More

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Additional Information about Sheraton Genova Hotel & Conference Center

Also Known As:
Sheraton Genova Hotel
Sheraton Genova Hotel Genoa
Sheraton Genova Hotel And Conference Center
Sheraton Genoa
Genoa Sheraton
Address: Via Pionieri ed Aviatori d'Italia, 44, 16154 Genoa, Italy
Region: Italy > Liguria > Italian Riviera > Genoa
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotels in Genoa
Price Range: £
Hotel Class:4 star (4*)
Reservation Options:
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