I know some things get lost in translation but this was ridiculous. First, they told us the rooms were air conditioned but, nope. The rooms were amazingly hot and the AC didn't function. When we brought this up at the desk we were advised to open the windows. Ok, they do know the hotel is beside an airport? Plus there... More

I am amazed that this is a Sheraton, it was very shabby from the entrance through to the rooms and the wifi was poor. Location for the airport is great. The staff were friendly and helpful, but the building and its associated facilities really lets them down. Come on Starwood get this hotel upgraded.

We have to say, that we got there a friendly Service, but the Room is already oldfashioned" and they should immediate "update" it. For such a high Price per night, i expect a normal Standard and not a 80 Years Design. Room was clean. Airport was just few minutes walking away,but they also offered a Airport Shuttle to get there.... More

We stayed in a junior suite at this hotel which is immediately across the road from Genoa airport (5 minutes walk at the most). Literally exit the airport, cross the pedestrian crossing and follow the concrete pavement across the park. If you so wish the airport trolleys can be used to transport your luggage to the hotel but beware that... More

This is the worst Sheraton I ever been. WIFI is very very slow. Food at the restaurant is poor. Almost no heating in the room. I do not understand why Sheraton is operating such hotel? in all I would not recommend this hotel

I crashed here for a few hours before an early morning flight; that proved to be wise. The prompt and helpful service impressed me, and my room welcomed me to a most comfortable sleep. But no wi-fi? Reportedly, lightning had knocked it out, but I sensed no urgency to get it up and running again. The short walk to the... More

Staff are totally demotivated. Breakfast is the worst of any hotel we stay in. Aircon only works in some rooms. Not up to the standards needed for this quality of hotel. Can't be long before Sheraton wakes up and pulls the plug on the franchise.

Second time I have stayed here and no complaints. As usual no tea or coffee making facility but that seems the norm for Italy. Room was spacious and bed very comfortable with 28" flat screen tv, Dont know if internet was charged as had own vodaphone dongle from previous italy trip. Ate in hotel restaurant and yes was expensive but... More

I'm a very loyal starwood traveler, so when we were looking for an intermediate stop between switzerland and Rome,I naturally looked at www.spg.com and picked my stop-over city based on where there was a Starwood hotel. Oops! The only saving grace was the staff, who were friendly and tried their best. Let's start with the price! Outrageously high for the... More