Pros: Great location walking distance from shopping and fantastic restaurant next door named Giardini., nice breakfast and view of the Alta Citta Cons: dated, 80's decor which is in much need of a remodel Super rude receptionist named Monica who has the worst attitude and customer service skills. When you ask her for assistance in getting to getting to Lake... more

Just returned from my second visit to Bergamo and stayed at the Excelsior San Marco which is situated in the main street of the 'Citta Bassa'. This has to be one of the best hotels in Bergamo. Spotlessly clean, with friendly and helpful staff we were given a front room with balcony overlooking the busy main street - ideal for... more

Our 3rd floor room was spacious, well cleaned daily and quiet. Staff were very helpful and always willing to oblige. I can't see how people can complain about the breakfast, lots of choice, good quality and plenty of it. An enhancement would be to serve breakfast in the 8th floor restaurant (as they used to some 15 years ago), the... more

I stayed here with my boyfriend at the begining of august and found that the hotel was ok but not worth £100 a night, we did have the one of the best rooms in the hotel with a big lovely room and a lovely view of the citta alta but i still thought it was expensive. The breakfast wasnt anything... more

This hotel has great location and I had booked a single room which was a double for single use and had a huge ensuite. The decor was a little 80's but very comfortable nonetheless. I was surprised at other reviewer's comments about the breakfast - I thought it was lovely and had a great selection. If you are into a... more

Good location. Noisy room . Very close to Citi Alta and few a few steps away from bus and funcliore. Breakfast Ok. more

My wife and I stayed just the one night. We arrived late 22.30, but had forewarned the Receptionist via email. We booked standard room but were upgraded to superior room at no extra cost. Nice touch. Breakfast next day was everything you'd expect - great. Friendly and very helpful staff. more

Stayed for one night, the room was small as mentioned in other reviews and the soundproofing between rooms was terrible, you could hear everything from adjoining rooms. It's in a nice location but would not stay again and probably will stay at the Mercure next time. Also the breakfast was of poor quality and choice, the hotel needs updating and... more

Stayed here for one night on business. Good location close to the funicular to the old town but the 4th floor rooms our group had were very disappointing. Small with furnishings in need of updating. more