Myself and my Husband stayed in the hotel for one night.We have travelled to many places. The services we received at the hotel were shocking. When we arrived in the hotel we received a pamphlet stating laundry service for 5 Euro for 5 kg. We then called the reception and spoke to your reception staff and told her that we... More

We did not stay at this hotel, as we were in the sister Hotel Simplon next door. We did however visit each evening to walk through the 'Secret Passage' connecting the two hotels. All of the areas we saw were clean and tidy and all of the staff that we saw, behind the Reception Desk, in the Kitchens and the... More

I was there because of a company conference on the last week of Apr to first week of May. The hotel was fairly big with 2 wings, one which is with the main lobby nearer to the hotel restaurants and bar; where the other needs to take a short walk along a beautiful artistic passage way and its nearer to... More

This hotel is very grand and I believe 4 star. Our stay was very pleasant. The Hotel was very pretty and the rooms were clean and tidy. The town of Baveno was small and not a lot to do there. The food was good every place we tried and the local wines were wonderful as well. The quality if the... More

We stayed here during a Trafalgar tour of Italy in April, 2013. The lobby of the hotel is beautiful and grand, and the views are amazing. We had a lovely room with a beautiful view across the lake. The service was very good. The only negatives were the cost of internet, (you pay for every 20 minutes!), and the excess... More

We stayed 4 days at this hotel in a Lake view room which was beautifully appointed. Everything that we needed except free Internet was there. We went to the reception desk to ask for help with a locked safe and then went back to our room to met by a service member waiting at our room. The staff were brilliant... More

The location is great, but the hotel itself is old-fashioned and personally I find it too big. The rooms are dated, but clean. Air con is not turned on until the middle of May. My room was very hot and thus I had to sleep with an open balcony door (not very safe). The staff was really rude when I... More

I was there as part of a large conference group and they did an excellent job. Everything ran smoothly across the hotel. The room was clean and modern with a great view of the lake (or the cloud where the lake should be). The food was adequate though I'm sure would be nicer if they were catering for smaller numbers.... More

We stayed at this hotel as part of a Trafalgar Tour and it was amazing. This opulent hotel has views over the fabulous Lake Maggiore and its islands. Beautifully appointed, enormous hotel. Indoor swimming pool was full sized. Facilities excellent and breakfast with a view of the Lakes was adequate. Absolutely the best place to stay. Staff were attentive and... More