Upon arrival, there is no doorman or porter to help us with luggage. I have to go to concierge and wait in line to ask for someone to help us. Not acceptable for five star hotel. No greeting from the front desk, he looked disturb like why am I checking in this late, around 8pm. Then soon change a smiling... more

Stayed a whole at the Westin during a big machine exhibition in October. Room price was 330.- , ok for the value offered. First day returning from the exhibtion at 5 pm, room was not made " Oh, we forgot it " ?? Garage is 57 € per day, Beer in the bar is 9 € from the bottle, clear... more

We went for the long weekend to Milan. The Westin was a luxiourous hotel which made the trip feel really special. Staff where very helpful, especially since they managed to secure us tickets to the Milan Derby game at San Siro! Although Milan shut's down in the month of August it was a lovely break especially as we ventured to... more

Hotel is a little out of the way for shopping. Needs a taxi ride to shops- about 7 euros. The rooms are basic for 5* so don't expect anything and you won't be disappointed. Airconditioning didn't work properly and was not fixed during our stay. My second time here as I was hoping it would be better than the first... more

The Westin Palace in Milan was not bad. I think some of these so called 5 star hotels should start removing a star or two if they insist in cutting back service and amenities. I was having problems with internet access. I called the front desk to let them know and I was told that a technician would be sent... more

This is an older European hotel in style with various challenges. The A/C in a hot summer is barely adequate -- but get up on a chair and direct the vents the right way and it can be ok. The decor is heavy and lugubrious -- European grand hotel tradition. And the rooms are furnished with fairly uncomfortable seating furniture.... more

Already upon arrival we were welcomed very kindly by the door man and bell staff. We arrived with our own car. Check in was flawless and efficient. We had a suite on the 12th floor - superb. The views are amazing. the suite had also a Hammam - a pity that it was too warm outside to go to Hammam... more

Huge rooms with excellent Westin Heavenly products. If you can swing the price, it is very comfortable and very quiet. Staff was very accomodating to offer us the use of the spa when we arrived at 7:30 a.m. to shower and change as a room was not ready. Rooms were quiet and very nicely appointed. It could be a bit... more

If you are expecting the clean, updated and comfortable rooms typically found at Westin hotels in the States, this is not the place to stay. We were greatly disappointed when we arrived at the Westin. First, it is situated in a financial area with few shops and restaurants within a short walk. In order to travel anywhere, especially at night,... more