Rooms are and bathrooms are small but clean, breakfeast is OK, location is very good. But horrible smell of sigarettes everywhere in coridors and worst of all in supposedly NON-SMOKING rooms makes it unbearable. Add on top of it construction noise. I am sure it is possible to find another hotel in the same area without SMELL and NOISE. more

Very very noisey! It was being renovated, so had scaffolding all the way around. Builders outside windows (1st floor) from 7am, had to keep curtains and windows closed, very nervous for our teenagers in next room. Breakfast was very basic, they are slow to replenish baskets. Had 1 bread roll and 1 pastry and coffee served from behind a bar,... more

Major renovation work going on. Who knew Italian contractors started work at 7:00am! Besides that noise the hotel itself is very thin walled. Guests speaking in hallways as well as their own rooms travelled. Any flushing made a wooshing sound through our room #8. Positives: Very clean & comfortable beds! Just wish I had ear plugs. Convenient walk from Centrale... more

The staff here were very friendly and always ready to help. The hotel was on the small side but this did not compromise cleanliness or comfort. The location is not fantastic on a grand scale but it is literally 5 minutes from a metro station so this is not an issue. Comfortable rooms, a good place to stay. more

I was meeting my 20 yr old daughter in Milan and arrived the night before she did. I walked to the Hotel with map directions and found that from Milano Central train station, it was about a 15-20 minute walk. My room was clean and everything was just fine. If you are a tv watcher, the tv is about a... more

The chambermaid cleaned the rooms very well. The breakfast was good, but lacking fruit or cereal. Our room was clean. Negative is we had views of scaffolds and could hear hammering every morning. All of the other hotels in Milan gave out maps. I had to go to another hotel to get a map of the city to see where... more

I stayed in Hotel Serena for 10 nights with a group of 9 people. When we got there they were doing construction in the courtyard. 2 of the groups rooms were right next to the courtyard. When I visited the rooms the noise was overwhelming and prevented conversation. I went to the front desk to have the rooms changed, they... more

After reading some mixed reviews I was a little nervous but after staying here I would not rate this hotel as a two star...this is definitely a three star hotel. I traveled to Milan with friends and when we arrived at the Hotel Serena we had a great time. The rooms were clean, updated and not nearly as small as... more

We are four girls who arrived at the Hotel Serena at lunch time on Saturday, it was very close and within easy reach of the Central Station where the bus leaves you from the airport. The staff were very friendly on arrival and our room was available to us atraight away. The room was very clean and equipt. The shower... more