I have just returned from a 2 week stay with my wife at the Serenella. I must admit that we booked with Inghams before reading the reports on Tripadvisor but I was more than pleased to find that all the complaints about the Hotel were greatly exagerated. We have 7 weeks of ski holidays most winters and around 15 to... More

If your expectations aren't too inflated then you'll find this hotel fine. The rooms are basic but clean. Plenty of storage and reasonable en-suite with good shower. TV just italian and french stuff. Beds firm but comfortable and enough bedding. Its true, the hosts are strangely unfriendly except the daughter Monica who can speak English. Maybe it was just the... More

Just got back from the serenella. Yes the lady in charge is miserable. Yes the husband plays cards all the time. But the daughter is fine. Location is great. Food is average. Dining area is clean. The rooms are ok quite clean except for the odd cobweb. Bathroom a bit grubby but always hot water. Probably suited to a group... More

This was a very good hotel for the price. The evening meals in particular were excellent. The hotel is familly run and, as such, felt friendlier than larger commercial places. The hotel is very close to the main ski lift area and very close to town without being affected by noise from the local bars. Previous reviewers have mentioned noise... More

This is what they pledged in their "welcome note" and well, this is true. We booked the 2 remaining single rooms in this resort with Inghams for Serenella and Marmore hotel. I choose the lesser hotel and allowed my friend the better one. Mine is £100 cheaper. I was concerned enough about the bad reviews about this hotel to email... More

"Service" with a scowl, room not clean ([--] stains in WC and months of dust and hairs in those not so hard to reach places), Italian TV (mainly cartoons) played for staff in guest lounge resonating along corridor and into rooms. Blankets too small for bed. Food OK. Central location. Room size OK. Shower OK. If you are young and... More

We stayed in Hotel Serenella in January 2012 after booking with Inghams. The Hotel is in a very central location no more than 3 minutes walk to the ski lift. Ski storage is safe, secure and convenient. The rooms are extremely basic - 14 inch televisions and hard, uncomfortable and noisy beds. Turning over in the night set off a... More

stayed at the serenella in january 2012 having travelled with inghams The service provided by inghams was 1st class transfers were smooth and problem free.The good things about the hotel were location could ski almost to the door,it was warm and clean if rather dated feeling.Unfortunately the welcome was anything but warm we always felt we were rather an annoyance... More

Stayed here 3rd week in January 2012. This is a small family run hotel - mother doesn't seem to understand/speak much english and rarely smiles; father is the chef who seems to spend the rest of his time watching television or playing cards; daughter is very pleasant and can communicate well with the guests. The hotel is clean and the... More