Stayed at The Royal San Marco a few weeks ago. We arrived in Venice and walked to San Marco Square from the ferry dock. Not far, very convenient. We had a hard time finding the hotel, the address is useless because we walked up and down the street forever, couldn't find it. We walked the Information Booth only to find... More

The location was amazing for this hotel. It was right by the San Marco Basilica. The issue is, just about all the hotels in the city are close together and Venice is not that big so in reality-the location just does not justify sleeping in a room that has such an old mattress (it was sagging in the center), with... More

Just stayed here with a group and a booking error was made by staff. They refused to take resonsibilty and tried to blame me also wanted to wake up the guest at 10:30 PM and have her change rooms. They are very argumentative. The rooms are tiny and don't look at all like the website. The location and breakfast is... More

The shower flooded badly all over the floor and management ignored our request to fix the problem . This occurred everyday we were in the hotel. Impossible to use the hair dryer as floor was so wet. Toilets were not cleaned daily. General cleanliness was poor. No way this is a 4 star hotel as claimed - 2 star at... More

The hotel has an excellent location, however the rooms were just too too tiny. I know its Venice but reall they were small. It was ok to stay but should be brough a star down More

Location is the only thing the Royal San Marco has going for it. The hotel is shabby and the room we stayed in was tiny and uncomfortable. The front desk staff didn't bother to tell us that the fifth floor could only be reached by stairs once you took the elevator to the fourth floor, so after going back downstairs... More

We chose this hotel becasue of the location and the 4-star rating. In Venice everything is more expensive than the rest of Italy anyway, and I wanted to ensure we chose a good place rather than a price-based room. Having said that, this is nowhere close to being a four star hotel - go elsewhere. Reasons are: - The rooms... More

As tour leader of a group of art patrons visiting the Biennale I was witness to the dissatisfaction of the whole group (seven persons) during their four-day stay. The rooms were small and unkept, the breakfast was very limited, and the personnel unfrendly and not especially helpful. It's hard to imagine how this hotel can be rated as four-star. I... More

The hotels in Venice in certain seasons are furiously expensive. You really cannot get anything for what you are paying. With really high price you will be disappointed with a dark, small even not a clean room with a space you hardly can open your suitcase. With these past experiences I became quite cynical for Venice hotels. But I came... More