We stayed at this hotel for a weekend following a cruise with my family to celebrate my parents anniversary. We found the hotel on Trip Advisor and booked it for the price and location despite some bad reviews (mainly about the friendliness of the staff). The location of the hotel was great. Just off a busy square and close to... more

We had a confirmed reservation but, upon check in were told that we could not get our room since the toilet was not working properly. We were sent instead to a room in a terrible condition in another building, several streets away. We refused the room and went to another hotel. If you want a secured reservation, don't book in... more

My husband and I stayed 2 nights. Decent hotel and good price, but upon checkout had additional charges to our room. We had put water in fridge and next day the maid had removed and they charged us for our own water! They also charged for phone calls that we didn't make. At time of checkout we argued the additional... more

We were well aware ahead of time that the room is NOT attached to the hotel, so make sure to ask that before you go. We enjoyed being separate as it felt like our own flat, although Venere said bfast was included but it wasn't, so that was a bit of a shame. Overall, we really enjoyed being in the... more

We just returned from Venice and stayed at the Antica Casa Coppo. We found the hotel online prior to reading the reviews on Trip Advisor. As others have stated, this hotel was extremely hard to find! We had mapped it out on Trip Advisor but it was the wrong location. Venice doesn't number & name their streets like we do... more

I have just returned today from staying here. I found it relatively easy to find as I used the map from their website and a bit of common sense. The reception is quite small but as someone else before has said it is an old merchants house that has been converted into B&B. There isn't a lift but it didn't... more

Good Points Very Central - only a short walk from the west side of St Marks Square, Good buffet breakfast with plenty of fresh choice - no need for lunch!! Clean rooms Bad Points Fairly small rooms but then the building did use to be a merchants house and this is Venice after all where none of the rooms are... more

The Hotel was very difficult to find, but that was not our main problem. Our main problem was the very poor service. We RARELY asked for anything but when we finally needed ONE bar of soap at night, the clerk was very exasperated, sighed and finally told us this was impossible at night. We indeed waited until morning and the... more

I am very disappointed and incredulous as to your business practice with regard to my reservation for August 6th 2008. I initially made a reservation to stay at your hotel/B&B hoping that my family and I would be able to make the day trip to Venice from our base hotel in Viareggio. When I booked the reservation I was very... more