Read previous reviews on this hotel and it was mentioned that guests are moved to other hotels, but price and location persuaded us to book. Be warned its happened again. Three day prior to our visit I e-mailed to confirm arrival. No reply was receievd. Very hard to find but arrived on time and was told that we could stay... more

I booked this hotel on Venere before I ran into some horrible reviews on TripAdvisor. As recent reviews show, the Residenza likes to overbook. After we found the Residenza, they told us they booked us at their "alternate hotel." After the check-in agent unsuccessfully clicked around on Google for 15min to find us a map to the alternate hotel, we... more

I arrived to the hotel with a confirmation voucher from a hotel booking site that I've been using over the years (without ever a problem.) My flight landed late and I did not get to the hotel until 8pm. Upon ringing the bell, I was told (over the intercom) that the hotel was fully booked and that my confirmation to... more

Unbelievable!!! Please avoid this awful hotel with terrible (inexisting actually) welcome!!! We had made the booking through a very reliable website which I use for every thrip abroad. I never had to face any invonvenience through bookings with this hotel, in any country. Our plane was supposed to arrive at midnight and we called the owner - in Italian-, 2... more

Found the hotel quite easily with the help of google maps. The rooms were very clean, a good size for Venice and we were expecting the steep narrow stairs after reading other reviews. We travelled as two couples, and on the first day our friends were moved from the room they had checked into, to another across the corridor, as... more

We turned up on Monday afternoon, found it quite easily, but then were told they had overbooked and we had been moved to another hotel. The guy on the desk was not sorry, miswrote the tel no. of the new hotel, and gave us wrong directions (circled the place on the map but in fact the hotel was a further... more

A nice stay in Venice. Once we figured out the numbering system in Venice (just look for the number 1016 above the door as apparently there's only one in the area) we found it relatively easily. As per previous review catch the number 1 waterbus to the San Silvestro stop and head towards the right and you'll eventually find it.... more

Much to our dismay, we called the owner the day of our arrival to confirm our room. When we arrived, however, our room had been given away. The owner did put us in a room across the street, which had no hot water and no A/C (it was hot that day). All we got for this was a 'sorry' and... more

We booked three nights in this hotel based on the good reviews that we had read on TripAdvisor. Unfortunately, we were sorely disappointed. Despite receiving a reservation confirmation it seems that the owner had knowingly double-booked us. When we arrived we were told that we could only stay one night in the hotel then would have to move to a... more