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Hotel Palazzo Stern


Hotel Palazzo Stern
Dorsoduro 2792-2794/A-2792/B, Venice 30123, Italy
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Traveller Reviews

97% Recommend
4.5 of 5 stars 43 reviews
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By trip type
All (43)
[ Date ] [ Rating ]
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5 of 5 stars
chicago
3 Jun 2009 | Trip type: Couples
1/1 found this review helpful

This was our honeymoon splurge, and we were not disappointed. We had a standard room, and it was huge and beautiful. My only criticism would be inadequate reading light. We had breakfast each morning on the terrace, situated along the Grand Canal, and a fabulous breakfast it was. LOVED the beautiful restoration of this old palace, sumptuous but on a... more

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4 of 5 stars
London
27 May 2009 | Trip type: Couples
2/2 found this review helpful

Cannot fault the hotel, the room, the location but the service at the front desk was a not so impressive. On occasion the individuals would barely look up when we came in and when we asked to go up on the rooftop terrace for 30 seconds to take a photograph, it was if we had asked for the Moon. The... more

Management response from
Robertino3, Manager

Dear Friend! I appreciate your feedback, every comment (positive and negative) it's a way to improve the service and to avoid the repeat of a mistake. I'm sorry for the poor service you received when you asked to see the terrace at the reception, please accept my apologise. This is clearly a mistake from the receptionist, kindness must always be...

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5 of 5 stars
Stamford
27 Apr 2009 | Trip type: Couples
2/2 found this review helpful

Susan and I decided a few months ago to go to Venice for our honeymoon, and just got back a couple of days ago. We'd hoped that Venice would be warm-ish by April (which it was for 4 days out of 5) but without the huge hordes of tourists that come in the summer. We'd had a recommendation for the... more

Management response from
Robertino3, Manager

Dear Friend, first of all congratulation! I'm really happy that you enjoyed your stay with us. The honeymoon is once in a lifetime (or at least everybody hope so!!!), so we always try to make it special with some benefits (as the terrace). So if if someone is an honeymooner let us know!!! Better in advance obviously. You are right...

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5 of 5 stars
New York
25 Apr 2009 | Trip type: Couples
2/2 found this review helpful

We stayed in room 304 in the Palazzo Stern which was beautiful - a jr. suite opening onto the Grand Canal. The Murano chandelier in our bedroom gave me great pleasure as I lay in bed gazing at it. The staff were very friendly and helpful. The breakfast buffet - right on the terrace on the Grand Canal was just... more

Management response from
Robertino3, Manager

Dear Tropicalbird, what a nice nick!!! I'm sorry that you had to cancel part of your trip, and I'm also sorry that we had to charge you the first night. Unfortunately some rules cannot be changed!!! But as you said we tried to compensate you in a different way (some rules cannot be changed, but other ones yes!!!), and I'm...

Great hotel.
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5 of 5 stars
New Jersey
23 Apr 2009 | Trip type: Solo travel
2/2 found this review helpful

Hotel Palazzo Stern is on the Grand Canal in the Dorsoduro area. Rooms with a view are more expensive, but by sticking my head out of my room I could see the canal! The room was somewhat small but v comfortable and the bathroom was great. the staff was friendly and extremely helpful. The hotel is very clean. the hotel... more

Management response from
Robertino3, Manager

Dear Friend, thank you for the time you dedicated to our review! I'm happy that you enjoyed your stay and I'm happy also the you would like to come back!!! The rooms overlooking the Grand Canal are more expensive that the other one also because they are also much bigger (all are Junior Suites except one, a Superio Double). But...

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4 of 5 stars
13 Apr 2009 | Trip type: Business, Couples
2/2 found this review helpful

This was a pleasure to come to - literally a few steps from the vaporetto stop,right next to the the Palazzo Rezzonica museum (which you ought to visit, if just to see the Tiepolo ceilings), great decor with a lovely breakfast room with traditional windows. We started off in a downstairs room which had its own little private balcony over... more

Management response from
Robertino3, Manager

Dear Baudolino, it seems that your holiday has been an pleasant and busy adventure!!! Thank you again for your comprehension when we had that trouble with the electricity, not everybody is so patient. Concerning the High Tide you are right, this is Venice!!! Luckily the Acqua Alta doesn't happen often, just 2-3 times per year. We are lucky also because...

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5 of 5 stars
Minneapolis
8 Apr 2009 | Trip type: Family
2/2 found this review helpful

We stayed at the Hotel Palazzo Stern for two nights in early April, and loved it! We booked the "Suite", not the "Junior Suite", and were in a two-room true suite, with a separate, large bedroom. The hotel staff had set up the "sitting" so it had two twin beds, which was great for our boy/girl teens, but if you... more

Management response from
Robertino3, Manager

Dear Friend, thank you for your beautifull review!!! Warmest regards, Roberto

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5 of 5 stars
London
24 Mar 2009 | Trip type: Couples
2/3 found this review helpful

We loved the Hotel Stern, we had room 301 and it was very comfortable, I did agree with an earlier comment that the tea/coffee machine was a bit limiting, no milk for the coffee and little option for just hot water to pour over a tea bag. The staff : Ludovico was most helpful before we left the UK sending... more

Management response from
Robertino3, Manager

Dear Linda and Howard, I hope to find you well. I'm happy that you enjoyed your stay with us! We will try to improve the tea and coffee machine service as you and the previous feedback suggested. Concerning Harry's Bar my suggestion is... hevitate it!!! Or better, it's a very nice place and it's very famous, but their bills are...

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5 of 5 stars
Worcestershire
15 Mar 2009 | Trip type: Couples
3/3 found this review helpful

Having just read the previous review I felt compelled to bash the keyboards to offer an alternative view of the Palazzo Stern. My wife and I spent 4 days in Venice at probably the same time as PAshington and our experience was very different. We are sorry that this couple had such an average stay there, but it would be... more

Management response from
Robertino3, Manager

Dear Historyman2, thank you! I'm happy to hear that you enjoyed your stay with us. We are always doing our best to make the stay of our guest fabulous. I'm angry when I read a post like the one of Mr/Mrs PAshigton. But I'm also very sad because have not been able to reach our goal. I know, maybe he...

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4 of 5 stars
Yorkshire
14 Mar 2009 | Trip type: Couples
1/3 found this review helpful

I would endorse many of the other reviewers’ favourable comments about this hotel. However here are a few pointers. Be warned against room 104. It was nicely furnished and had two doors that opened onto the small side canal. We checked in after 10pm and thinking the room a bit on the small side we asked for another room. None... more

Management response from
Robertino3, Manager

Dear Friend, I'm very surprised to read your post, everyone is always very happy of our hotel and they don't have anything to complaint! I don't agree with what you write, but you gave me some ideas to improve the service. I refer to the missing information about the heating. The limit we set is quite high (about 27°Celsius), but...

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Hotel Palazzo Stern Address

Dorsoduro 2792-2794/A-2792/B, Venice 30123, Italy